Rishabh Jawa
Ireland
Summary
Establishing and maintaining excellent client relationships. A talented operations manager with experience solving problems, improving customer satisfaction, and driving overall operational improvements. My experience includes growing profits and reducing costs in the retail, hospitality, and food & beverage service industries. Committed to utilizing my skills to further a company's mission.
Overview
6
6
years of professional experience
Work History
Food & Beverage Supervisor
Conrad by Hilton Hotels
Dublin
05.2023 - Current
- Managed the food and beverage service in hotel, ensuring all guests were provided with a positive experience
- Communicate with all departments to ensure customer service needs are met and maintain profitability of outlets to support overall hotel operation.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Coordinated logistics for 50+ events, ensuring seamless execution.
Food and Beverage Supervisor
Hilton Hotels
London
05.2023 - 01.2024
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with all health department regulations and guidelines.
- Supervised cash handling procedures, reconciling registers, and minimizing discrepancies.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Assisted in recruitment, interviewing, and hiring new team members.
- Conducted regular inventory checks and controlled stock levels.
- Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
Senior Hotel Manager
OYO HOTELS
Delhi
09.2018 - 08.2020
- Supervised a team of over 50 employees and assisted in resolving any issues that arose during shifts
- Prepared monthly audits
- Drove operational improvements, leading to cost savings and enhanced profit margins
- Hired and trained new employees, exemplifying optimal client and guest service techniques.
- Provided services efficiently and with a high level of accuracy
- Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting
- Monitored production KPIs and regularly reported them to senior management.
venue Manager
Bookseventz.com
Delhi
- Settled any customer disputes in a professional and pleasant manner
- Maintained accurate notes of changes and requests for each event and ascertained allocation
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Assisted with event planning and execution, resulting in successful and well-attended events.
Sales Associate
Delhi duty free ( Luxury retail at international airport )
Delhi
- Settled customer disputes in a professional and pleasant manner
- Mentored junior cashiers and new employees
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Bookseventz.comhead servicer
Akbar's restaurant ( part time )
Bradford
- Utilized excellent time management skills to ensure that orders were received on time
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
Education
Bachelor of Science - Hotel Management
NCHMCT
IndiaMaster of Science - Tourism And Hospitality Management
University of Huddersfield
Huddersfield, United Kingdom Skills
- Microsoft Excel
- Fast Learner
- Computer Skills
- Leadership
- Effective Time Management
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Time Management
- Customer Service
- Ability to Multitask
Details
London, 07776673027, rishabhjawa20@gmail.com
Personal Information
Title: FOOD AND BEVERAGE SUPERVISOR
Timeline
Food & Beverage Supervisor
Conrad by Hilton Hotels
05.2023 - Current
Food and Beverage Supervisor
Hilton Hotels
05.2023 - 01.2024
Senior Hotel Manager
OYO HOTELS
09.2018 - 08.2020
venue Manager
Bookseventz.com
Sales Associate
Delhi duty free ( Luxury retail at international airport )
Bookseventz.comhead servicer
Akbar's restaurant ( part time )
Bachelor of Science - Hotel Management
NCHMCT
Master of Science - Tourism And Hospitality Management
University of Huddersfield
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