Ríona Direen
Galway
Summary
Detail-oriented professional with supervisory experience in customer service, hospitality, and retail, transitioning to Dental Reception and Administration. Skilled in managing high-volume bookings and enhancing front-of-house operations while delivering exceptional service to diverse clientele. Focused on utilizing strong organizational and communication skills to improve patient experiences and support operational success.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Kate Spade
Kildare Village
03.2024 - Current
- Deliver outstanding customer service to a diverse, international clientele, consistently achieving [top 10% customer satisfaction scores].
- Efficiently manage POS transactions, inventory, and stock audits, ensuring 100% accuracy and adherence to brand standards.
- Collaborated on achieving sales targets, contributing to team success and participating in ongoing training to enhance skills.
- Demonstrated rapid problem-solving and multitasking abilities across customer-facing and administrative duties, improving service delivery.
F&B Supervisor
The Court Hotel
Tullamore
08.2023 - 12.2023
- Managed high-volume bar and restaurant operations, coordinating across departments to resolve issues and enhance guest satisfaction.
- Oversaw opening, closing, and daily cash-up, ensuring zero discrepancies and seamless handovers to accounts.
- Attended weekly operations meetings, providing strategic input to improve efficiency and productivity.
Restaurant Supervisor & Host
The Old Warehouse
Tullamore
10.2022 - 08.2023
- Led the launch of a flagship hospitality venue, developing SOPs and training programs for a team of [20+ staff], ensuring operational excellence from day one.
- Administered reservations, event bookings, and customer communications (phone/email), executing private events for up to [100 guests] with exceptional attention to detail.
- Managed shift operations independently, proactively solving problems and implementing process improvements that reduced wait times by [30%].
- Acted as key contact for VIP guests and large parties, personalizing services to exceed expectations.
F&B Assistant and Host
The Heritage Hotel
Killenard
04.2019 - 10.2022
- Managed all facets of restaurant operations, from front desk to special event coordination, achieving [98%+ positive feedback] on guest satisfaction.
- Oversaw reservations and utilized digital booking platforms to optimize seat allocation and streamline guest flow for [300+ covers per day].
- Acted as the primary liaison between guests, kitchen, and service teams, resolving issues swiftly and facilitating a seamless dining experience.
- Provided VIP and high-profile guest service with discretion and professionalism.
Education
Early Childcare Education -
Portobello College
Dublin01.2025
Higher Certificate - Business in Hotel and Hospitality Operations
Atlantic Technological University Galway
Galway01.2022
Leaving Certificate -
Sacred Heart School
Tullamore, Co. Offaly01.2019
Skills
- Microsoft Office Suite
- POS platforms
- Booking platforms
- Scheduling
- Administration
- Customer Service
- Communication
- Multitasking
- Time Management
- Relationship Building
- Problem-Solving
- Adaptability
- Confidentiality
- Data Handling
Timeline
Retail Assistant
Kate Spade
03.2024 - Current
F&B Supervisor
The Court Hotel
08.2023 - 12.2023
Restaurant Supervisor & Host
The Old Warehouse
10.2022 - 08.2023
F&B Assistant and Host
The Heritage Hotel
04.2019 - 10.2022
Early Childcare Education -
Portobello College
Higher Certificate - Business in Hotel and Hospitality Operations
Atlantic Technological University Galway
Leaving Certificate -
Sacred Heart School