Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Rigo Makanda

LANAKEN

Summary

Bilingual office manager with a strong background in administrative and financial management, adept at overseeing the order-to-cash cycle and logistics coordination. Proven track record in enhancing cash flow and operational efficiency through strategic process improvements and margin analysis.

Overview

17
17
years of professional experience

Work History

Office Manager – Head of Sales Operations, Procure

ALDES BENELUX
OUPEYE, Belgium
10.2013 - Current
  • Managed Order-to-Cash cycle: handled customer creation, invoicing, and payment follow-up in SAP to ensure timely revenue recognition
  • Coordination with group entities and management of logistics flows (transport, deliveries, claims)
  • Executed accounting & financial management: conducted data entry, monitored cash flow, processed VAT returns, and supported closings and audits
  • Procurement & supplier management: purchase orders, invoice control, cost optimization
  • Conducted margin analysis and pricing management to provide insights that informed commercial strategy

Customer Technical Support (Belgacom)

IPG GROUP
Hasselt, Belgium
03.2009 - 10.2013
  • Resolved customer issues through technical support, ensuring timely and effective solutions
  • Provided strong customer orientation in complex environments, enhancing overall service experience
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Associate Degree - Accounting

PCVO Hasselt
Hasselt
06-2012

Accounting Assistant Training -

VDAB
Tongeren, Belgium
09-2008

Skills

  • Sales administration
  • SAP (order management, pricing, master data)
  • Supply chain & logistics
  • Inventory control
  • Margin analysis & pricing strategy
  • General accounting & VAT
  • Advanced Microsoft Excel (Microsoft Office Suite)
  • Problem-solving

Websites

Languages

  • French: fluent
  • Dutch: fluent
  • English: professional working proficiency

Timeline

Office Manager – Head of Sales Operations, Procure

ALDES BENELUX
10.2013 - Current

Customer Technical Support (Belgacom)

IPG GROUP
03.2009 - 10.2013

Associate Degree - Accounting

PCVO Hasselt

Accounting Assistant Training -

VDAB

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Rigo Makanda