RICKI KWOK
County Cork
Summary
I have gained valuable experience across a range of roles in the hospitality and service industries, including restaurants, bars, and customer support environments. These positions have helped me grow personally and professionally, strengthening my communication, teamwork, and problem-solving skills. I’ve developed a solid understanding of how businesses operate and take pride in contributing to efficient, customer-focused teams.
What I enjoy most in the workplace is the opportunity to learn, take on new challenges, and support those around me. I’m adaptable, proactive, and committed to high standards, whether handling customer service, training new staff, or resolving complex issues involving electricity, gas, or technical solutions. My goal is to continue growing while making a positive impact wherever I work.
Overview
8
8
years of professional experience
Work history
Supermacs Little Island
Counter Attendant
06.2022 - Current
- Consistently met tight deadlines while maintaining high standards of service and hygiene.
- Provided friendly, respectful customer service and supported colleagues as needed across all areas.
- Maintained punctuality and strong work ethic by arriving on time and ready to contribute each shift.
- Brought energy and enthusiasm to every shift, helping to create a positive work atmosphere.
Supermacs Cobh
Counter Attendant/ Cook
02.2019 - 04.2025
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
Abtran
Advisor/Complaints Handler
Mahon co. cork
11.2017 - 01.2019
- Delivered fast, accurate service while consistently maintaining a friendly and approachable attitude.
- Adapted to a variety of shifts—including nights, weekends, and bank holidays—showcasing strong flexibility and reliability.
- Supported colleagues with a respectful and hands-on approach, fostering a positive team environment.
- Ensured high levels of cleanliness and hygiene by regularly sanitising equipment and work areas.
- Handled customer queries and complaints calmly and effectively, contributing to a smooth dining experience.
- Focused on customer satisfaction by providing attentive service and a consistently positive experience.
The Quays Bar And Restaurant
kitchen Porter
Cobh, County Cork
08.2017 - 08.2017
- Provided prompt, friendly service to guests in a busy bar and restaurant setting.
- Took accurate food and drink orders and ensured timely delivery to tables.
- Operated POS systems efficiently, handling cash and card transactions with accuracy.
- Maintained cleanliness and organisation of the bar, dining area, and service stations.
- Prepared and served a variety of beverages, including alcoholic drinks, in line with licensing regulations.
- Managed multiple tables and customers at once while staying calm under pressure.
- Addressed customer inquiries and resolved complaints professionally to ensure a positive experience.
- Followed health and safety guidelines, including proper food handling and sanitation procedures.
- Collaborated closely with kitchen and bar staff to coordinate smooth service flow.
- Demonstrated flexibility by working variable shifts, including late nights, weekends, and holidays.
Education
Junior Certificate -
Cobh Community College
/2010 -
Leaving Certificate -
Cobh Community College
/2012 -
Skills
- Problem-solving
- Communication skills
- Strategic planning
- Leadership
- Calm under pressure
- Public speaking
Affiliations
- Travel and Exploring New Places – Enjoy discovering different cultures and environments, which enhances adaptability and broadens perspective. Playing an Instrument – Demonstrates creativity, discipline, and focus through regular practice and performance. Cooking and Baking – Passionate about experimenting with new recipes, showcasing attention to detail and patience. Fitness and Gym Training – Committed to maintaining a healthy lifestyle, reflecting motivation, routine, and goal-setting.
References
References available upon request.
Timeline
Supermacs Little Island
Counter Attendant
06.2022 - Current
Supermacs Cobh
Counter Attendant/ Cook
02.2019 - 04.2025
Abtran
Advisor/Complaints Handler
11.2017 - 01.2019
The Quays Bar And Restaurant
kitchen Porter
08.2017 - 08.2017
Junior Certificate -
Cobh Community College
/2010 -
Leaving Certificate -
Cobh Community College
/2012 -
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