RICHY LAMECK ISAAC
Navi Mumbai
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
IB Scientific
10.2020 - 03.2023
- Company Overview: Bio Technology & Life Sciences
- Managed a portfolio of 10+ key accounts, including leading research institutions and pharmaceutical companies, achieving a 9% YoY increase in revenue
- Built strong relationships with lab managers and procurement teams, ensuring a 98% customer retention rate
- Identified and closed cross-sell opportunities for advanced laboratory equipment and consumables, contributing to an additional $75K in annual sales
- Executed strategic campaigns targeting pharmaceutical R&D divisions & research institutes leading to a 6% expansion in client base
- Collaborated with technical support teams to address complex client requirements, ensuring a 92% satisfaction rate
- Key Skills: Account Management & Retention, Client Relationship Management, Key Account Management
Business Development Associate
IB Scientific
04.2018 - 10.2020
- Company Overview: Bio Technology & Life Sciences
- Assisted in generating leads through market research, increasing prospect database by 15%
- Conducted competitor analysis to identify gaps in service offerings, contributing to increase revenue by upselling and cross-selling
- Generated over $100K in annual revenue by identifying and converting high-value prospects
- Exceeded monthly sales targets by an average of 12% through personalized outreach and consultative selling
- Maintained a sales pipeline of 175+ active leads using CRM tools, achieving a conversion rate of 13%
- Partnered with marketing to execute targeted campaigns, resulting in a 10% increase in qualified leads
- Collaborated with cross-functional teams to develop proposals that addressed client pain points
- Key Skills: Strategic Prospecting & Lead Generation, Sales Pipeline Optimization, Market Research & Data Analysis, Negotiation and Closing
Education
P.G.D.M. - Marketing
SIES School of Business Studies
01.2025
B.B.A. - undefined
AMITY University
01.2023
12th - undefined
T.S. Rahman Senior Secondary School, Mumbai
01.2016
10th - undefined
Seventh Day Adventist English High School
01.2014
Skills
- Sales & Marketing
- Salesforce
- Strategic planning
- Account management
- Client relations
- Decision-making
- Team leadership
Certification
- Certificate in Advanced Excel
- Certificate in Professional Life Skills
- Certificate of Completion: Power BI Training
Known Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Advanced
C1
Marathi
Intermediate
B1
Hobbies and Interests
Sports, Reading and a Fitness Enthusiast
Training
- Consumer Behaviour Workshop; Institute Name: SIES School of Business studies
- Sales and Distribution Workshop; Institute Name: SIES School of Business studies.
SUMMER INTERNSHIPS
- IB Scientific | BioTechnology and Lifesciences, Customer Service Executive
08 Feb, 2017 - 01 April, 2018
- Kalpataru | Real Estate, Customer Relationship Manager
03 May,2024 - 02 Jul,2024
Timeline
Account Manager - B2B Business Development
IB Scientific
10.2020 - 03.2023
Business Development Associate
IB Scientific
04.2018 - 10.2020
B.B.A. - undefined
AMITY University
12th - undefined
T.S. Rahman Senior Secondary School, Mumbai
10th - undefined
Seventh Day Adventist English High School
P.G.D.M. - Marketing
SIES School of Business Studies
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