Richard Ng
Toronto
Summary
Dependable and resourceful with passion for technology and problem-solving. Possesses strong foundational knowledge in network configurations and systems maintenance, proficient in troubleshooting and security protocols. Capable of contributing to seamless IT operations and enhancing system performance.
Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NETSUITE BUSINESS SYSTEM ADMINISTRATOR
GOBA SPORTS GROUP
05.2022 - 01.2024
- Conducted policy analysis and strategic planning to optimize business processes through Celigo integration, improving efficiency in mapping NetSuite to Shopify
- Supported the development of improved business processes by creating reports and dashboards for forecasting revenue and inventory, tailored for various stakeholders
- Led data analysis and research initiatives, ensuring data integrity in business operations and inventory management
- Created business cases and strategic reports, providing key insights for decision-making by company executives and regional managers
- Monitored and improved internal support structures by managing support tickets across multiple regions, ensuring efficient troubleshooting and training
- Developed and maintained an internal knowledge base, documenting best practices and workflow optimizations
- Collaborated with marketing and operations teams to align e-commerce and CRM strategies with business needs
CUSTOMER CARE SPECIALIST
GOBA SPORTS GROUP
04.2019 - 01.2022
- Acted as liaison between third-party vendors, installers, and the operations team, ensuring seamless communication and project execution
- Utilized CRM tools and NetSuite documentation to train new Customer Care representatives, improving team efficiency
- Managed and supported B2B fulfillment processes using third-party logistics software, ensuring accurate order processing
- Assisted in process optimization and customer experience improvements through data-driven insights and workflow adjustments
MERCHANDISING DEPARTMENT
COSTCO WHOLESALE
06.2017 - 04.2019
- Provided customer service and support at registers and on the warehouse floor, ensuring a positive shopping experience
- Worked collaboratively with cross-functional teams to prioritize and organize product merchandising for optimal sales
- Assisted in inventory management, tracking stock levels to minimize discrepancies
Education
Business Administration
York University
Skills
- System upgrades
- Payment processing
- Operational efficiency
- System monitoring
- Team management
- System updates
- Technical support
- Quality assurance
Certification
- Salesforce Certified Administrator
Timeline
NETSUITE BUSINESS SYSTEM ADMINISTRATOR
GOBA SPORTS GROUP
05.2022 - 01.2024
CUSTOMER CARE SPECIALIST
GOBA SPORTS GROUP
04.2019 - 01.2022
MERCHANDISING DEPARTMENT
COSTCO WHOLESALE
06.2017 - 04.2019
Business Administration
York University
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