Richa Sharma
Dublin,Ireland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
11
11
years of professional experience
Work History
German Language Teacher cum Translator
Communiqua Language School
Chennai, India
01.2023 - Current
- Hired to teach German Language to 25 IT Professionals Primarly.
- Prepared students appropriately for oral, aural and written exams.
- Planned lessons to meet language department curriculum strategies.
- Developed student vocabulary, grammar and pronunciation skills through individualised teaching to improve skills.
- Evaluated student progress by providing short quizzes, examinations and standardized tests.
Customer Service Representative
mmmmmmmmmmm
Delhi, India, India
09.2020 - 07.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
German Language Trainer / Advisor/ Translator
Brilliant Language Institute
New Delhi, India
01.2014 - Current
- Teaching German & English language to 2700+ students till date and make them effortlessly understand with the fastest mode.
- Developed foreign language learning programmes for various ages and abilities.
- Tutored students struggling with specific barriers to learning.
- Implemented practical and theoretical lessons in [Language] studies.
- Adapted teaching styles and resources to suit student age and ability.
- Researched teaching methods, advising colleagues on interesting findings.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Participated in meetings, conferences and workshops to support teamwork with teachers and staff.
Language Content Writer and Translator
Mystique Hands
New Delhi
01.2019 - 01.2020
- Editing 12 different language booklets into German language
- Extensive experience in translation as a Freelancer with some renowned organizations.
German Language Instructor
NSMX Pvt. Ltd
New Delhi
01.2018 - 01.2019
- Provide German corporate training till b1 level and translate coded data and coded Frame for marketing project to 10 officials.
English Language Teacher
The Sangam Public School
New Delhi
01.2016 - 01.2018
- Transformed current KS[Number] curriculum into interesting, easy-to-comprehend lessons and resources to drive optimal student engagement.
- Built student confidence and competence through targeted exam preparation and compassionate guidance.
- Built student awareness of tone, style and register to deliver high-quality verbal and written work for various purposes.
- Inspired students to demonstrate extensive, varied and dynamic vocabulary and sentence structure to produce engaging pieces of writing.
Sub Junior Category Article Writer
Hindustan Times
New Delhi
01.2014 - 01.2018
Marketing Head and Sr. Editor and Project Coordinator
GENESIS
New Delhi
01.2013 - 01.2016
- Project Coordination with German Foundation like Friedrich Ebert Stiftung, Rosa Luxemburg, Heinrich Boll Stiftung
- Coordination with Supreme Court, High Court and NGT, ISIL, CAFR, PSI, CASA, FICCI, INGAF, NDMC, AIMTC, JICA, APEDA, NTCA, CCI, DAC and Campus Law Centre
- Project Coordination with NDRF, CISF, BSF, ITBP, CRPF, NSG, WOMEN's Welfare Association, DELHI POLICE, BPR&D for the empanelment of Genesis
- Content writing for United Nation in India like UNHCR, WWF, UNWFA, ILO, UNESCO, Toxic Links, WHO, UN WOMEN, UN AIDS, TERI etc.
Language Content Writer
Heinrich BӦll Stiftung
01.2014 - 01.2015
- New Delhi, INDIA Strengths
- Highly motivated and eager to learn new things
- Strong motivational and leadership skills
German to English Translator
silentpartners Inc.
Delhi, INDIA
01.2023 - 05.2023
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style and overall meaning of original texts whilst taking into account cultural differences.
- Delivered real-time interpretation services for business clients with faultless accuracy.
- Researched technical, medical and scientific phraseology, verifying accurate translations using Lokalise software.
Education
Sprach Diploma - German Language
Max Mueller Bhawan
2017
B.com - undefined
Delhi University
2016
German Language Course -
Max Mueller Bhawan
2015
Skills
- A highly motivated and friendly language graduate with a lifelong obsession with language and culture Recently completed Sprach Diploma (Masters) in German Language I have a well-rounded skillset in language
- Translation (Verbal & Written)
- Language Instructor
- Language Advisor
- Lesson planning
- Audio lingualism
- elearning
- Language immersion
- Test and quiz creation
- Learning style assessment
- Curriculum Development
- Google Workspace
- Customer-focused
Languages
German
Fluent
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
German to English Translator
silentpartners Inc.
01.2023 - 05.2023
German Language Teacher cum Translator
Communiqua Language School
01.2023 - Current
Customer Service Representative
mmmmmmmmmmm
09.2020 - 07.2023
Language Content Writer and Translator
Mystique Hands
01.2019 - 01.2020
German Language Instructor
NSMX Pvt. Ltd
01.2018 - 01.2019
English Language Teacher
The Sangam Public School
01.2016 - 01.2018
German Language Trainer / Advisor/ Translator
Brilliant Language Institute
01.2014 - Current
Sub Junior Category Article Writer
Hindustan Times
01.2014 - 01.2018
Language Content Writer
Heinrich BӦll Stiftung
01.2014 - 01.2015
Marketing Head and Sr. Editor and Project Coordinator
GENESIS
01.2013 - 01.2016
Sprach Diploma - German Language
Max Mueller Bhawan
B.com - undefined
Delhi University
German Language Course -
Max Mueller Bhawan
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