Ricardo Valente
Dublin
Summary
I am an organized worker with successful history of managing competing priorities and meeting challenging performance targets.I work well under pressure to complete physically demanding work. Safety-oriented team player with strong attendance record bringing years of experience in all business environments. Effective at working independently to manage all tasks/needs in housekeeping, retail and food industry.
Overview
16
16
years of professional experience
Work History
Housekeeper
Self Employed
NJ/NY
03.2013 - 01.2023
- Hand-dusted and wiped down furniture, fixtures, picture frames, wall hangings and windowsills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked client's rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected, emptied wastepaper and mopped bathrooms and other facilities to keep them sanitary and clean.
- Handled requests for extra linens, turning mattresses, toiletries and other supplies.
Cashier
McDonald's
NJ
03.2009 - 12.2012
- Addressed customer needs and made product recommendations to increase sales by 20%.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Care Representative
Gol Airlines
São Paulo/SP
09.2006 - 12.2008
- Helped large volume of call-in customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Caregiver
Self-employeed
NY-NY
09.2018 - 05.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
High School -
E.E.P.S.G Heróis Da F.E.B
BrazilSkills
- Excellent Communication Skills
- Customer Needs Assessments
- Guest satisfaction
- Active Learning
- Conscientious and Detail-Oriented
- Social Perceptiveness
- Workplace Safety
- Task Prioritization
Additional Information
Fluent in English, Portuguese and Spanish.
Fully legal to work in the EU.
Timeline
Caregiver
Self-employeed
09.2018 - 05.2022
Housekeeper
Self Employed
03.2013 - 01.2023
Cashier
McDonald's
03.2009 - 12.2012
Customer Care Representative
Gol Airlines
09.2006 - 12.2008
High School -
E.E.P.S.G Heróis Da F.E.B
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