Rhiann Smith

• Exceeded targets by delivering comprehensive and consistent service.
• Warmly greeted customers with a positive telephone attitude.
• Resolved complaints with proactive problem-solving and and asking questions to identify issues.
• Explained benefits and advantages of different product and service offerings to customers e.g Quantity discounts.
• Handled live chat queries within timeframes.
• Improved company processes by analysing and recording customer feedback.
• Updated account information after customer calls for well-maintained data accuracy.
• Offered detailed product’s and service advice based on customer needs.
• Documented customer contacts in Netsuite for use in further interactions or actions.
• Reached out to established clients to follow up after sales and offer new products and services.
• Acknowledging customers on lead times and offering alternatives.
• Logged customer communications on Netsuite for complete service records.
• Accepted direct payments and set up credit term payments for complex orders.
• Answering all queries within 24 hours.
• Collaborating with team members to address customer issues.
• Providing customers guidance and assistance to customers in using products.
• Participating in ongoing training to enhance skills and knowledge.
• Working in a face paced environment and managing multiple tasks.
• Identifying opportunities and leads.
• Contributing to overall team and departmental KPIs.
• Handling refund requests and issuing credits or replacements as needed.

My Duties & Responsibilities for this role is : Answering telephones & replying to emails.
Inputting orders from customers and dealing with queries.
Ensure that the customer is well informed as to the status of the repair or resolution.
Ability to multi-task and resolve a high volume of customer issues from repairs to sales.
Respond to customer complaints and comments.
Dealing with engineers and sales staft on any queries on sales quotes and orders.
Ensure standards for quality, customer service is met. keep up to date all other administrative tasks.
Ensuring effective internal communication within the Engineers, Sales, Marketing team and Customer Support and across the country. Multi-tasking and resolving high volume of customer issues.
Managing stock levels and making key decisions about stock control. Managing specific company services, brands as required.
contract Management
Any other administrator tasks requested by MD.
Responsible for managing the EVAD HP Managed Prints Sales and inventory controls.
Processing Customer orders.
Ensuring prompt responses to customer queries.
Liaising with suppliers and building on current relationships.
Offer assistance during ISO audit.
As a Service Sales Desk Administrator, on a daily basis i interact with customers, addressing their inquiries, scheduling service appointments, and ensuring their satisfaction with the services provided. With this it thought me strong administrative skills, including managing paperwork, organizing files, maintaining records, and processing documentation related to service requests, contracts, and warranties. I am also very experienced with customer relationship management (CRM) and service management software systems. I have gained experience in using these tools to manage customer information, service requests, and track service performance. I have learned many skills to demonstrate my ability to handle administrative tasks, coordinate service requests, and ensure excellent customer service.

Found prospective clients and engaged customers to determine opportunities for upselling or cross-selling products and services.
• Resolved customer queries using active listening and problem- solving skills.
• Knowledge of Policies and Procedures: I have become familiar with store policies, procedures, and guidelines related to customer service, sales, returns, and exchanges.
• Teamwork and Collaboration: Retail stores typically require collaboration among sales associates, managers, and other staff members. I would have learned to work as part of a team, supporting colleagues and maintaining a cohesive work environment.
• Problem-Solving: Retail environments often present various challenges, such as handling customer complaints or resolving issues related to product availability. I would have developed problem-solving skills to address these situations effectively.
• Cash Handling and Point of Sale (POS) Systems: I have gained experience in handling cash transactions, processing credit card payments, and operating point-of-sale systems to complete sales transactions accurately.

Customer Service: Working with clients would have given you valuable experience in providing excellent customer service, including active listening, understanding their preferences, and effectively communicating with them to achieve their desired hairstyle.
• Time Management: In a fast-paced salon environment, you would have learned to manage your time efficiently, ensuring you complete tasks within the allocated timeframes while maintaining quality.
• Salon Operations: You may have gained knowledge of general salon operations, such as booking appointments, managing inventory, maintaining a clean and organized workspace, and assisting senior stylists.
• Teamwork and Collaboration: In a salon, teamwork is essential. You may have developed skills in collaborating with colleagues, assisting senior stylists, and working together to create a positive and productive salon environment.

• Problem-Solving: Dealing with client inquiries, managing conflicts, and addressing scheduling issues would have developed your problem-solving abilities. You would have learned to find solutions that satisfy clients while considering operational constraints.
• Confidentiality and Trustworthiness: Handling client information and financial transactions requires maintaining confidentiality and demonstrating trustworthiness. You would have learned the importance of safeguarding client privacy and ensuring data protection.