Rhea Lyubchev
Dublin City
Summary
Focused and professional [Job Title] experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.
Overview
9
9
years of professional experience
Work History
HR Assistant
Travelodge Plus Hotel
Dublin City Centre
10.2022 - Current
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Drafted letters of offer to new hires outlining terms of employment.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Monitored timekeeping records for accuracy and completeness.
- Assisted with the development of training programs for staff members.
Assistant Front Office Manager
Travelodge Plus Hotel
Dublin
01.2022 - Current
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Maintained accurate records of guest accounts using property management system.
- Investigated customer complaints and took corrective action when necessary.
- Responded promptly to customer inquiries via telephone or email.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Resolved billing discrepancies in a timely manner.
- Developed strategies for improving customer satisfaction ratings.
- Created reports related to guest feedback surveys and service quality metrics.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Participated in recruitment activities such as interviewing potential candidates.
- Implemented new technology systems designed to improve efficiency of operations.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Reported potential safety issues with facility, operational procedures or staff behaviors to protect guests and personnel while minimizing legal liability.
- Created and optimized employee schedules for shift coverage.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and maintained documents, files and records.
Logistics Recruitment Resourcer
Flexsource Recruitment Agency
Swords
10.2021 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
Recruitment Administrator
Flexsource Recruitment Agency
Swords
05.2021 - 10.2021
- Provided support in the recruitment process including preparation of offer letters and contracts.
- Conducted initial phone screens with applicants to assess their qualifications.
- Reviewed job applications and identified potential candidates for open positions.
- Ensured compliance with employment laws during all stages of recruiting activities.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
Senior Front Desk Assistant
Morrison Hotel Double Tree by Hilton
Dublin City Centre
05.2015 - 05.2021
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Verified identification and credit card information of guests prior to check-in.
- Ensured that all security procedures were followed according to company policy.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Adhered to all safety protocols set forth by the hotel management team.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Maintained accurate records of guest accounts using computerized systems.
- Processed reservations made via telephone, fax, email or online travel sites.
- Participated in cross training activities with other departments such as housekeeping or sales and marketing teams.
- Performed data entry tasks into computerized systems accurately and efficiently.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Responded promptly to emails from guests concerning their stay at the hotel.
Education
QQI Level 7 Applied Human Resources Management For Irish Hotels And Guest Houses - Human Resources Management
Griffith College Dublin
South Circular Rd Dublin 811-2023
Certificate of Human Resource Practice Level 3 - Human Resources Management
Dorset College Dublin
8 Belvedere Pl, Mount Joy Dublin 112-2020
Bachelor of Science - Hotel, Motel, And Restaurant Management
Philippines Women's University
Manila Philippines 03-2015
Skills
- Time point Management
- Concierge services
- Property Management Systems
- Staff Supervision
- Customer Service
- Complaint Handling
- Employee Management
- Front Desk Operations
- Staff Training and Development
- Scheduling
- Cash Handling Accuracy
- Employee Supervision
- Microsoft Office Suite
- Inventory Oversight
- Expense Tracking
Languages
English
Proficient
C2
Timeline
HR Assistant
Travelodge Plus Hotel
10.2022 - Current
Assistant Front Office Manager
Travelodge Plus Hotel
01.2022 - Current
Logistics Recruitment Resourcer
Flexsource Recruitment Agency
10.2021 - 12.2021
Recruitment Administrator
Flexsource Recruitment Agency
05.2021 - 10.2021
Senior Front Desk Assistant
Morrison Hotel Double Tree by Hilton
05.2015 - 05.2021
QQI Level 7 Applied Human Resources Management For Irish Hotels And Guest Houses - Human Resources Management
Griffith College Dublin
Certificate of Human Resource Practice Level 3 - Human Resources Management
Dorset College Dublin
Bachelor of Science - Hotel, Motel, And Restaurant Management
Philippines Women's University