Reshma Bijoy

• Manage customer inquiries by providing detailed product specification information and ensuring all documentation is up to date & accurate.
• Carry out customer online specification systems (e.g., Oracle, Assure, Zoom, On Point)
• Responsible for Pest control management.
• Monthly Technical KPI Reports.
• Manage Micro Schedule and Product / Environmental testing as per schedule.
• Carry out monthly Internal Audits as per schedule.
• Carry out monthly traceability checks & report any issues.
• Maintain the Approved Packaging and Service Supplier list.
• Cover for QA Officer & QA Manager during leaves.
• Respond to technical customer queries.

• Supervise and coach staff during shifts, ensuring they follow service and operational standards.

• Conduct onboarding and continuous training in food safety (BRCGS/FSAI protocols), customer service, and product prep.

• Promote a positive, engaged, and motivated team environment.

• Conduct regular checks on hygiene, shelf-life, and temperature controls.

• Help maintain HACCP-based procedures, including logs for cleaning, temperature monitoring, and allergen control.

• Track daily sales performance versus targets; report insights to the manager.

• Help with time sheets, scheduling, payroll input, and liaising with HR.

• Assisting and being a major part of the BRC audit 2023 in Secret Recipes and made the company to achieve A-grade certification.

• Maintained the food safety and quality system in line with legislative requirements & customer complaints.

• Management of the supplier approval process, including all supporting data such as certification, spec sheets, allergen policy, etc is up-to-date.

• Management and preparation of raw material and finished product specifications.

• Ensuring HACCP review and risk assessments are scheduled and actioned, and items raised are addressed and closed out.

• Conduct food safety meetings every month with the team.

• Day-to-day management and verification of all production documentation (batch records, metal detection records, etc.), ensuring they are completed correctly and filed.

• Conduct traceability and mass balance tests quarterly and as per required.

• Handle customer complaints and assist in completing further investigation for the non-conformance report.

• Ensure non-conformances are recorded, root cause analysis is performed, and acted upon promptly.

• Document control of the food safety management system.

• Ensuring that allergen controls are in place and are adequate and maintained.

• Ensuring weekly, monthly, and annual inspections, audits, and meetings are held.

• Guide new product development in terms of customer requirements, documentation, and artwork and align with internal processes and capabilities.

• Provide induction, HACCP, food safety, and other training to the staff.

• Assist with internal audits, including close-out of action items

• Manage the company's Origin Green program.

• Supervise and coordinate the sampling and testing of finished goods & environmental testing as required, including dispatch to the external labs.

• Verified manufacturing process and operational techniques by ensuring dairy and dairy products produced in MILMA are consistent with industry, company, and consumer expectations.
• Ensures the production facilities, processes, raw materials, etc. are as per the specifications and parameters.
• Monitors quality performance of the plant, contract manufacturers, material suppliers, and warehouses or distribution centers to achieve the quest for zero defects.
• Helping in implementation and maintenance of HACCP, good manufacturing practices, good hygiene practices, SOPs, and food safety procedures.
• Ensuring the allergen control plan is activated and monitored for compliance.
• Carried out due diligence checks such as glass audits, hygiene/cleaning checks, GMP inspections, temperature inspections, process equipment calibration checks, and internal quality audits.
• Ensuring all compliance requirements are followed with quality and food safety management requirements and other applicable instructions and standards.
• Identifying and closing out non-conformances along with assisting in customer complaints.
• Drives identification of the root cause analysis for quality issues and execution of product quality improvements.
• Checking orders and goods—mainly quality, count/weight, information on the labels, shelf life, whether the product is as per agreed specification, if the packaging is as per customer requirement, etc.
• Identified quality problems and recommended solutions.
• Analyzed issues and recommended corrective actions to improve final results.
• Received and inspected raw materials.
• Trained employees in proper equipment use and product testing procedures.