Rennae Byas
Navan
Summary
Qualified Holistic, Beauty and Body Therapist with a passion for delivering excellent service and resolving inquiries. Known for strong listening skills and maintaining a positive approach to customer issues. Seeking opportunities to expand knowledge and experience in this field.
Overview
5
5
years of professional experience
Work History
Holistic Therapist
Blondies Day Spa
Trim, Ireland
05.2024 - Current
- Administered a diverse range of healing modalities such as holistic and pregnancy massage therapy, lymphatic drainage massage therapy, holistic facials, Hopi ear candling, and Indian head massage.
- Effectively managed appointment scheduling through various channels including in-person and over the phone.
- Managing essential duties, including front-desk operations, facility upkeep, and daily opening and closing tasks.
- Maintaining a professional and confidential demeanor while handling client and customer interactions.
- Secured repeat business by delivering exceptional service and addressing client needs with care.
Spa Therapist
The River Spa Knightstbrook
Trim
08.2023 - 04.2024
- Documented client's treatment preferences to develop a loyal client base.
- Consulted with guests on allergies and medical conditions before treatments, in compliance with regulations.
- Promoted massage therapy benefits and educated clients on treatment-specific details, addressing inquiries.
- Quickly responded to customer issues and complaints, resolving situations with suitable solutions.
- Guaranteed repeat customers by providing compassionate, attentive massage therapy techniques.
- Applied advanced understanding of human anatomy and kinetics to implement effective soft tissue mobilization techniques.
- Utilized communication skills for clear client instructions and massage procedure explanations.
Special Needs Assistant & Bus Escort
Stepping Stones Special School
Maynooth
02.2021 - 06.2022
- Provided 1:1 assistance to SEN students with behaviour and learning difficulties.
- Documented incidents and resulting interventions, maintaining accurate records for reference.
- Kept students safe in classroom and outside environments.
- Maintained focused, inclusive and supportive learning environments to avoid disruptions and optimise workflow.
- Supported classroom teacher in managing problem behaviour through redirection tactics and positive behavioural modelling.
- Attend bi-annual first-aid courses, staying knowledgeable and refreshed in best first-aid practices.
- Followed established procedures and techniques to perform job duties such as lifting and assisting students.
- Enforced rules governing student conduct to maintain student discipline on buses.
- Learned and adapted to each student's special medical, physical and emotional needs.
Retail Sales Associate
Salon Select
Navan
04.2019 - 01.2021
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Received, processed and organised deliveries within tight deadlines. Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Employed successful sales and upselling techniques to increase average sale amount.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Education
Reiki Masters -
Green Tara College
Meath, Ireland2024
Sound Healing Therapy Foundation Level -
Celtic School of Sound Healing
2024
Womb & Fertility Massage & Healing Level 3 -
School of Empowered Feminine
2024
Beauty & Body Therapy - Diploma
BFEI
Dublin, Ireland2023
Skills
- Basic Computer & IT skills
- Attentive listening & communication
- Health and wellness knowledge
- In-depth consultations
- Social integration
- First Aid
- Individual instruction
- Personal care support
- Differentiated Instruction
- Multidisciplinary team collaboration
- Customer assistance
- Excellent telephone manner
- Confident communicator
Timeline
Holistic Therapist
Blondies Day Spa
05.2024 - Current
Spa Therapist
The River Spa Knightstbrook
08.2023 - 04.2024
Special Needs Assistant & Bus Escort
Stepping Stones Special School
02.2021 - 06.2022
Retail Sales Associate
Salon Select
04.2019 - 01.2021
Reiki Masters -
Green Tara College
Sound Healing Therapy Foundation Level -
Celtic School of Sound Healing
Womb & Fertility Massage & Healing Level 3 -
School of Empowered Feminine
Beauty & Body Therapy - Diploma
BFEI
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