Reni Johnny

• Preparing Quotation in SAP System and transfer to Business One System along with price calculation, adjusting the freight, discounts, incoterms and other agreements and sharing them with Customers
• Effective communication with customers on their RFQ, Queries & other enquires related to Spare parts through Emails and Phone calls
• Handling all E -Shop requests like E Carts, E Catalogues, BOM list, uploading the list
• Processing the Purchase Orders in ERP Business One and issuing the Sales Order Confirmation in system
• Communicating with various departments like Project Management teams, Procurement, Logistics, Finance & other technical teams
• Maintaining and updating customer databases in the CRM system / Sales Force
• Closely liaising with logistics team to issuing shipping documents, AWB & other documents for timely deliveries to customers.
• Acknowledging any complaints from customers regarding wrong parts delivered, defective items, excess quantity received and issuing reclamation orders in ERP system.
• Serving as a single point of contact for all customers regarding any sales inquiries, update requested on order delivery status and any reclamation orders & complaints.
• Addressed customer complaints and resolved issues.
• Booking and managing all Overhaul Orders in system together with close contact with Project management team and ensuring their timely deliveries to site.
• Preparing various reports like Turnover, Order in Take and others as requested by Managements.
• Supporting the internal sales team to building and maintain strong customer relationships.
• Timely following up with customers on the open quotations, unpaid Invoices & any outstanding issues.
• Updating Monday.com on timely basis with all data related to Overhaul Orders, Priority orders & any escalated issues needing management attention.
• Coordinated project tasks for successful and timely completion.

• Preparing and issuing spare parts quotations for customers in Middle East & Africa region.
• Processing the Orders internally and sharing the Order confirmation with end customer
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Closely following on the delivery date and ensuring the parts are packed and dispatched on time.
• Scheduling of service engineers for troubleshooting at various sites
• Issuing service invoices to customers and following up for payments.
• Preparing manpower & Spare Parts presentation for Management meetings.

Pre Bid Stage / Acquisition Stage –

• Project Contract Feasibility Evaluation – Legal Risk Mitigation as well as legal evaluation including Limitation of liability, IPR, Indemnity, Termination, Arbitration and Liquidated Damages, Payment Terms etc
• Ensuring timely internal approvals as per the Delegation of Authority matrix and rules laid down in the PM guideline (PM milestone and quality gates) for the Bid to be submitted.
• Pre Bid risk management process includes assessing the Credit Risk of prospective customers based on the data maintained by Customer Rating Team and Corporate Finance Team.
• Presentation of the respective project / bids to the Divisional Management in HO(Mumbai) and to Divisional / BU world mangers in HQ in Germany for discussing the Contractual Risk Elements and project margins
• Project Management – Creating WBS and WBS level costing for cost and revenue management in SAP
• Order Booking in SAP PS with the WBS Element wise costing.
• Checking excess cost / billing and taking necessary action to rectify
• Project Status Review of each of the project for Risk Assessment and Risk mitigation and reporting to senior management.
• Assisting technical project manager in identifying and managing Claims and Change, thus ensuring smooth Claim and Change Management
• Project Execution – Project Procurement: Procurement of project material.
• Doing GRNs and ensuring project turnovers as per Project Receivables Management: Debtors Creation / Invoicing to customers, Maintaining set debtor turnover ratio
• Checking debtors ageing and Liquidation of debtors / payment follow up for handled projects
• Project Payable Management: Ensuring timely payment for the project vendors.
• General Accounting related to Project / PC / CC wise cost/revenue recognition and booking
• Client Relationship Management – Over 15 corporate customers like Delhi International Airport Private Ltd (DIAL), Hero Honda Motors Ltd.