Renata Zorzaneli dos Reis
Phibsborough,Ireland
Summary
Motivated and reliable professional with solid experience in hospitality sector with focus on delivering exceptional customer service. Enhance customer satisfaction through strong communication skills and Thrive in fast-paced environments, ensuring seamless operations and high standards. Fully Flexible .
Overview
4
4
years of professional experience
1
1
Certification
Work history
Housekeeper
Moxy Dockland
Dublin 7, Ireland
08.2025 - Current
- Cleaning and Preparing Guest Rooms
- Performed full cleaning of rooms areas and Public areas
- Collaborated with cleaning teams and assisted supervisors in daily coordination to meet service goals.
Office Cleaner Operative
Noel Group
Dublin, Ireland
01.2022 - 04.2023
- Cleaned offices, restrooms, and kitchen areas
- Performed vacuuming, dusting, and general tidying
- Ensured a hygienic and welcoming environment
Customer Service - Retail Assistant
Tesco
Dublin
01.2022 - 01.2023
- Operated till and card machines
- Assisted customers and handled transactions
- Maintained cleanliness and organization in the work area
- Handle inquiries, complaints, returns, and exchanges effectively
- Work collaboratively with team members to meet service goals
Coffee shop assistant
Cafe Brazil
Rio de Janeiro, Brazil
07.2021 - 01.2022
- Facilitated smooth café operations by assisting in scheduling of shifts.
- Maintained a clean and hygienic environment for health standards compliance.
- Assisted baristas with coffee grinding tasks facilitating quicker order fulfilment.
Education
Bachelor's Degree - Executive Secretariat
University
BrazilSkills
- Customer Service
- Teamwork and Communication
- Fast Learner and Detail-Oriented
- Manual Handling
- Strong initiative
- Effective multitasking
- Specialised cleaning
- Efficient time management
- High degree of self-motivation
- Tactful communication
- Hospitality background
Certification
- Barista Skills Certificate
- HACCP Essentials and Catering Food Safety Certificated
- Manual Handling
- Food and Beverage - Basic waitress Training
Languages
Portuguese
Native
English
Advanced
C1
Timeline
Housekeeper
Moxy Dockland
08.2025 - Current
Office Cleaner Operative
Noel Group
01.2022 - 04.2023
Customer Service - Retail Assistant
Tesco
01.2022 - 01.2023
Coffee shop assistant
Cafe Brazil
07.2021 - 01.2022
Bachelor's Degree - Executive Secretariat
University