Remi Adeshoye
Dublin ,Ireland
Summary
Proactive Host with expertise in optimizing service delivery through efficient systems and processes. Demonstrated excellence in customer service placing top 3 in upselling consistently over the last 4 months, backed by formal hospitality training. Committed to taking initiative and ensuring high-quality service in all interactions. Personal interest in marketing developed during volunteer work as PRO for Free Legal Aid Clinic at Maynooth University.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Host
Centre Parcs
Longford , Ireland
01.2025 - Current
- Managing 250-400 guest reservations per day.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
- Provided guests with menus and recommended specials.
- Coordinated reservations and seating arrangements for optimal customer flow.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Successfully tracked daily activities and important metrics with spreadsheets.
Waitress
Centre Parcs
Longford , Ireland
06.2022 - 01.2025
- Executed food and drink orders accurately to improve customer satisfaction rates, proven by 83% success rate via in house customer service journey.
- Assisted with inventory management, streamlined restaurant operations.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Managed table settings for enhanced dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Utilised professional communication skills to resolve customer complaints.
Barista
Joe's Coffee
Edmonton, Canada
10.2021 - 05.2022
- Managed high volume orders during peak hours maintaining quality of service.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Cashier
Gala N55
Ballymahon, Co Longford
06.2020 - 09.2021
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Used Point of Sale system efficiently, speeding up transactions.
- Coordinated with team members for smooth shift transitions.
- Displayed and restocked merchandise by following brand guidelines.
- Counted change correctly and issued customer receipts.
Education
Bachelor of Arts - Law
Maynooth University
Maynooth 09.2019 - 05.2024
Skills
- Customer Service
- Front Desk Operations
- Food Safety
- Cash Handling Precision
- Effective Complaint Handling
- Flexible Working Hours
- Guest Follow-up
- Upselling
- Marketing
Timeline
Host
Centre Parcs
01.2025 - Current
Waitress
Centre Parcs
06.2022 - 01.2025
Barista
Joe's Coffee
10.2021 - 05.2022
Cashier
Gala N55
06.2020 - 09.2021
Bachelor of Arts - Law
Maynooth University
09.2019 - 05.2024
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