Regina Fallon
Drogheda
Summary
Proactive Retail Assistant Manager with comprehensive experience in team leadership and customer service. Skilled in driving sales, optimising store operations, and enhancing customer satisfaction. Strong communicator with hands-on approach to problem-solving and staff development. Focused on delivering top-notch retail experiences while meeting and exceeding business goals.
Overview
2027
2027
years of professional experience
Work History
Retail Assistant Manager
Spar
Swords Manor, Dublin
10.2012 - Current
- Ensured efficient and effective day-to-day operations of the shop.
- Supervised all employees during shifts to maintain operational standards.
- Professional level of Customer service.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Restocked shelves with merchandise to ensure availability for customers.
- Going around the shop floor checking that the stock is displayed correctly.
- Deli service - Preparing and making customer orders, ensuring all Health and Safety measures were abided by.
- Opening and closing the shop.
- Performed cash lifts to ensure sufficient funds in registers.
- Processing orders for the stores.
- Spar is a retail chain that operates convenience stores and supermarkets.
Kitchen Assistant
Curtin University
07.2017 - 10.2018
- Prepared and assembled food orders for University Cafe, catering to diverse customer needs.
- Processed large sandwich orders efficiently for the University Cafe.
- Maintained high hygiene and cleanliness standards in main cafe.
- Executed quality checks on outgoing produce to guarantee freshness and safety.
- Monitored expiration dates to ensure food safety compliance.
- Preparing food based on dietary requirements.
- Displayed a friendly and professional attitude while interacting with customers.
- Curtin University is a public research university based in Perth, Australia.
Quality Control
AllStates Farms
Manjimup, WA
10.2017 - 01.2018
- Ensured adherence to Quality Control standards to uphold product integrity.
- Monitored staff's quality of produce to guarantee high standards in harvesting and packaging.
- Harvested and packaged strawberries in a timely manner to ensure freshness.
- Ensured Paperwork was accurate and up to date.
- Maintained safe, clean work area to support compliance and operational efficiency.
Sales Assistant
Spar
Main Street Swords, Dublin
10.2007 - 10.2012
- Resolved customer queries to enhance satisfaction and loyalty.
- Processed customer payments accurately and efficiently.
- Managed inventory levels to ensure product availability.
- Prepared and made customer orders at deli, adhering to Health and Safety standards.
- Provided guidance and training to new employees for effective onboarding.
- Deliveries and making small orders.
- Spar is a retail chain that operates convenience stores and supermarkets.
Kids Cook
Kidz Galore
- Prepared and served meals for 30 children, catering to their needs.
- Prepared meals tailored to specific dietary requirements of children.
- Ensured high hygiene and cleanliness standards in kitchen.
- Conducted thorough cleaning of kitchen equipment and surfaces to maintain hygiene standards.
Education
Higher National Diploma - Interior Design
Colaiste Dhulaigh College
01-2015
Arts - English and Basic Portuguese
University College Dublin
Dublin01-2012
Honors Leaving Certificate - Through Irish (equivalent to A levels)
Scoil Chaitriona Secondary School
01-2010
Skills
- Product Knowledge
- Order Management
- Delivery Management
- Planning
- Organising
- Customer Satisfaction
- Building Relationships
- Drive for Results
- Training
- Mentoring
- Flexibility
- Open to New Ideas
- Willingness to Learn
- Initiative
- Security
Custom Section
Irish, Full Driving License holder
References
Ray Morgan, Manager Spar Swords Manor, 0879324394
Hobbies and Interests
- I enjoy swimming, cycling and Personal Fitness.
- I also enjoy making new sandwich concepts and cooking delicious meals.
Timeline
Quality Control
AllStates Farms
10.2017 - 01.2018
Kitchen Assistant
Curtin University
07.2017 - 10.2018
Retail Assistant Manager
Spar
10.2012 - Current
Sales Assistant
Spar
10.2007 - 10.2012
Kids Cook
Kidz Galore
Higher National Diploma - Interior Design
Colaiste Dhulaigh College
Arts - English and Basic Portuguese
University College Dublin
Honors Leaving Certificate - Through Irish (equivalent to A levels)
Scoil Chaitriona Secondary School