redouane kounbi

• Coordinated daily operations and staff scheduling, managing rosters and resource allocation using Microsoft Excel.
• Served as the primary point of contact for customers, resolving issues and ensuring a high standard of customer satisfaction.
• Maintained operational records, prepared reports, and monitored day-to-day business activities.
• Supported management in overseeing team performance and ensuring operational efficiency.
• Collaborated with internal teams and external stakeholders to address operational requirements and service requests.
• Assisted with onboarding and training new employees on company procedures and standards.

Assisted in preparing technical drawings and mechanical designs according to client specifications.

• Supported interpretation of customer needs to create accurate design solutions.
• Collaborated with engineers and project stakeholders to ensure compliance with standards.
• Helped produce and update technical documentation and design reports.
• Facilitated review of designs to improve functionality and efficiency.
• Maintained records of design modifications throughout project lifecycle.