Rebecca Whelan
Dublin,Ireland
Summary
Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Shoreline Hotel
Dublin, Ireland
05.2021 - 10.2024
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Greeted customers and provided friendly customer service.
- Assisted with seating arrangements to ensure comfortability for guests.
- Resolved any customer complaints or issues promptly with professionalism.
Volunteer
Dogs aid sanctuary
Dublin, Ireland
04.2020 - 08.2021
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Ensured that each dog was provided with food, water, and rest as needed.
- Maintained a clean and safe environment while caring for the animals.
- Observed behavior of animals to detect signs of illness or injury.
- Assisted pet owners in training their dogs using positive reinforcement techniques such as clicker training and reward-based methods.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges related to pet care.
- Offered animals exercise opportunities through walks and play activities.
Receptionist
Bike Row Ski
Dublin, Ireland
09.2019 - 03.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Bachelor of Arts - Screen Acting
Bow Street Academy
Dublin 03-2025
Skills
- Ingredient Preparation
- Staff Leadership
- Portion Control
- Portioning
- Guest Services
- Beverage Preparation
- Order Accuracy
- Staff Supervision
Languages
English
First Language
Timeline
Food and Beverage Attendant
Shoreline Hotel
05.2021 - 10.2024
Volunteer
Dogs aid sanctuary
04.2020 - 08.2021
Receptionist
Bike Row Ski
09.2019 - 03.2020
Bachelor of Arts - Screen Acting
Bow Street Academy