Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebecca Taheny

Marketing Production Associate
Waterford

Summary

Successful Marketing Production Associate skilled at planning, executing online marketing campaigns. Obtain a number of Adobe certified certificates and recently completed a Certificate in Contemporary Marketing Communications. Capable of using own initiative and work very well under pressure. Effective at working both collaboratively and independently. Pride myself on being a problem solver with excellent verbal and written communication skills. Enjoy multitasking and will work until the job is done. A good team player and a real people person. Have an aptitude for most tasks and a fast learner.

Overview

11
11
years of professional experience
7
7
Certifications

Work History

Marketing Production Associate

International Living
09.2019 - Current
  • Planning, implementing, and analyzing internal daily and monthly campaigns using diverse systems.
  • Boost revenue by upselling and recommending products through sales funnels.
  • Maintain current website, updating with reports and newsletters as needed.
  • Exercise diligent oversight of company’s online bookstore to increase traffic, ensuring product availability and seamless order processing, while providing comprehensive reporting.
  • Successfully manage and conclude multiple simultaneous projects.

User Access Management Administrator

Eishtec (Infosys BPM)
01.2016 - 08.2019
  • Create logins for new hire classes, conduct comprehensive team shift reviews, and efficiently manage employee departures.
  • Precisely managed Fob System (ACT - Active Control Technology), Active Directory, and Office 365 to ensure accurate access control.
  • · Strong attention to detail when organizing files and documents for monthly/weekly reconciliation checks.
  • Manage and execute projects, ensuring all tasks are completed within their SLA, while demonstrating ability to multitask and work under pressure.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Inbound Customer Service Advisor

Eishtec (Infosys BPM) - Waterford
03.2014 - 12.2015
  • Effectively handled multiple inbound customer service calls, adeptly addressing and resolving a wide range of queries.
  • Take proactive steps to follow up with customers when needed, going above and beyond to guarantee their complete satisfaction.

Sales Assistant

Debenhams Department Store
10.2013 - 12.2013
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Bachelor of Science - Multimedia Applications Development

Waterford Institute of Technology (SETU)
Waterford, Ireland
04.2001 -

Skills

  • Marketing Analytics Tools

  • Customer Segmentation

  • Website Management

  • Project Management

  • HTML/CCS

  • Computer Proficiency

  • Multitasking Abilities

  • Campaign Management

  • Work Planning and Prioritization

  • Scheduling

  • Adobe Creative Suite/ Canva

  • Microsoft Office Suite

Certification

Adobe Certified Professional in Print & Digital Media Publication Using Adobe InDesign

Timeline

Adobe Certified Professional in Print & Digital Media Publication Using Adobe InDesign

02-2022

Adobe Certified Associate in Graphic Design & Illustration

06-2021

Certificate in Contemporary Marketing Communications

05-2021

Marketing Production Associate

International Living
09.2019 - Current

EDCL/ICDL Certification

06-2019

User Access Management Administrator

Eishtec (Infosys BPM)
01.2016 - 08.2019

• Adobe Certified Associate in Web Communication Using Adobe Dreamweaver CS6

11-2015

Adobe Certified Associate in Web Communication Using Adobe Dreamweaver CS6

10-2015

• FETEC Level 6 in Frontline Technical Support

11-2014

Inbound Customer Service Advisor

Eishtec (Infosys BPM) - Waterford
03.2014 - 12.2015

Sales Assistant

Debenhams Department Store
10.2013 - 12.2013

Bachelor of Science - Multimedia Applications Development

Waterford Institute of Technology (SETU)
04.2001 -

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Rebecca TahenyMarketing Production Associate