Rebecca Taheny
Marketing Production Associate
Waterford
Summary
Successful Marketing Production Associate skilled at planning, executing online marketing campaigns. Obtain a number of Adobe certified certificates and recently completed a Certificate in Contemporary Marketing Communications. Capable of using own initiative and work very well under pressure. Effective at working both collaboratively and independently. Pride myself on being a problem solver with excellent verbal and written communication skills. Enjoy multitasking and will work until the job is done. A good team player and a real people person. Have an aptitude for most tasks and a fast learner.
Overview
11
11
years of professional experience
7
7
Certifications
Work History
Marketing Production Associate
International Living
2019.09 - Current
- Planning, implementing, and analyzing internal daily and monthly campaigns using diverse systems.
- Boost revenue by upselling and recommending products through sales funnels.
- Maintain current website, updating with reports and newsletters as needed.
- Exercise diligent oversight of company’s online bookstore to increase traffic, ensuring product availability and seamless order processing, while providing comprehensive reporting.
- Successfully manage and conclude multiple simultaneous projects.
User Access Management Administrator
Eishtec (Infosys BPM)
2016.01 - 2019.08
- Create logins for new hire classes, conduct comprehensive team shift reviews, and efficiently manage employee departures.
- Precisely managed Fob System (ACT - Active Control Technology), Active Directory, and Office 365 to ensure accurate access control.
- · Strong attention to detail when organizing files and documents for monthly/weekly reconciliation checks.
- Manage and execute projects, ensuring all tasks are completed within their SLA, while demonstrating ability to multitask and work under pressure.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Inbound Customer Service Advisor
Eishtec (Infosys BPM) - Waterford
2014.03 - 2015.12
- Effectively handled multiple inbound customer service calls, adeptly addressing and resolving a wide range of queries.
- Take proactive steps to follow up with customers when needed, going above and beyond to guarantee their complete satisfaction.
Sales Assistant
Debenhams Department Store
2013.10 - 2013.12
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Multimedia Applications Development
Waterford Institute of Technology (SETU)
Waterford, Ireland 2001.04 -
Skills
Marketing Analytics Tools
Customer Segmentation
Website Management
Project Management
HTML/CCS
Computer Proficiency
Multitasking Abilities
Campaign Management
Work Planning and Prioritization
Scheduling
Adobe Creative Suite/ Canva
Microsoft Office Suite
Certification
Adobe Certified Professional in Print & Digital Media Publication Using Adobe InDesign
Timeline
Adobe Certified Professional in Print & Digital Media Publication Using Adobe InDesign
2022-02
Adobe Certified Associate in Graphic Design & Illustration
2021-06
Certificate in Contemporary Marketing Communications
2021-05
Marketing Production Associate
International Living
2019.09 - Current
EDCL/ICDL Certification
2019-06
User Access Management Administrator
Eishtec (Infosys BPM)
2016.01 - 2019.08
• Adobe Certified Associate in Web Communication Using Adobe Dreamweaver CS6
2015-11
Adobe Certified Associate in Web Communication Using Adobe Dreamweaver CS6
2015-10
• FETEC Level 6 in Frontline Technical Support
2014-11
Inbound Customer Service Advisor
Eishtec (Infosys BPM) - Waterford
2014.03 - 2015.12
Sales Assistant
Debenhams Department Store
2013.10 - 2013.12
Bachelor of Science - Multimedia Applications Development
Waterford Institute of Technology (SETU)
2001.04 -