Rebecca O'Dwyer

Theatre Department - 6 month Maternity Cover

Maintain confidentiality in dealing with calls or visitors directly and ensuring to refer enquiries to the appropriate member of staff. Dealing with all enquiries as a first point of contact and referring to the appropriate person.

Access and Performance

To help with the Validation process of waiting list

Healthcare Records

Filing & sorting Patients charts

Fracture Clinic for opd sorting appointments & corrispondance

Gynaecology Ward Clerk

To cover the main ward clerk & the gynae treatment room

Maternity Ward Clerk

To cover the main Ward Clerk

Paediatric assessment unit clerk

To cover the main ward clerk

Paediatric Ward -

To cover the main ward clerk

AMAU

To cover the main ward clerk

CNS Support

Administration support to Heart failure nurses & respiratory department

Trained to cover secrectaries

Surgical one

Medical 1,2,3,4,5

Medical investigation Clinc/ Pre assessment Unit

EPAU

• Offered basic reference assistance to support information needs.
• Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Initiated plans to improve customer relations, quality standards, and service efficiency.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.