REBECCA JOSIFOSKI

- Responsible for developing and maintaining strong relationships with clients, ensuring high levels of client satisfaction and retention.

- Ensuring smooth coordination and delivery of healthcare services, addressing client concerns promptly and effectively.

- Regular communication with clients, understanding their needs and offering solutions to meet their healthcare staffing and service requirements.

- Supervising and coordinating the Allocations team in a busy and fast-paced work environment through email, online bookings, and inbound/outbound calls

- Managing complaints and ensuring all processes are followed to achieve the best outcome

- Debt and compliance management

- Providing guidance to the team on best practices for completing tasks and problem solving efficiently and accurately

- Operating in a high-volume, fast-paced environment taking inbound and outbound calls, emails, and online bookings to allocate staff to client requests

- Recruiting and onboarding new staff, which includes conducting reference checks, interviews, and data entry

- Administrative tasks and ensuring compliance is up to date

- Processing orders at the counter and over the phone

- Handling payments via EFTPOS, credit card, and cash

- Managing stock

- Performing assigned duties

- Ensuring excellent customer service at all times

- Providing reception and relief as needed (covering part-timer)

- Opening, sorting, and distributing daily mail

- Scanning and indexing daily workload

- Maintaining the database

- Filing

- Welcoming guests

- Handling outbound and inbound calls

- Reviewing claim forms

- Registering new workers, employers, and companies

- Processing claims and WDW's

- Managing daily emails

- Extensive use of Excel

- Data entry

- Packaging mail

- Handling register services

- Managing cash

- Completing set modules

- Making sales on the floor

- Distributing stock