Rebecca Fernando
Summary
Self-motivated Accounting and Finance graduate with strong organisational and leaderships skills along with understanding of Microsoft Outlook, Word, and Excel. Capable of providing outstanding attention to detail in a fast-paced environment in order to maintain amazing outcomes.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Amazon
Redditch, Worcestershire
10.2022 - Current
- Created and implemented strategies for improved operational efficiency
- Processed inbound and outbound shipments with high accuracy and efficiency
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Successfully led teams to achieve targets and other department metrics.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Offered instruction, coaching and motivation for enhanced team morale.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Learning and Development Trainer
Amazon BHX8
Redditch, West Midlands
08.2021 - 10.2022
- Delivered critical training to groups of 30-40 employees
- Prevented non-compliance losses by constantly updating and adding new compliance standards.
- Implemented induction process improvements.
- Improved staff knowledge by reviewing and improving training material.
- Evaluated effectiveness of training activities, producing required reports.
- Facilitated departmental goal setting, developing appraisal schemes to accurately assess employee performance.
- Created new training materials to job standards.
- Coordinated ongoing technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for more than 500 new employees.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Prepared and submitted end-of-shift reports
Instructor/ Interim Team Leader
Amazon EMA2
Mansfield, NTT
10.2020 - 08.2021
- Provided performance reviews and tailored employee feedback to facilitate professional development.
- Established communication with other department leads, ensuring individual tactics remained aligned to overarching business strategy.
- Supervised and mentored approximately 30 team members.
- Progressed to Team Leader position within 6 months working at company.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Instructor and Coach
Amazon BHX4
Coventry, West Midlands
08.2019 - 10.2020
- Effectively communicated with all levels of staff and management.
- Attended start of the shift briefings to best understand and adhere to management's requirements and goals.
- Worked effectively and efficiently to consistently achieve required targets.
- Monitored new hires progress through test administration and adapted learning plans to optimise progress.
- Utilised various teaching aids to minimise learning gaps and effectively instruct and motivate associates.
- Earned positive feedback from learning and development leaders regarding process instructions and new hires learning success.
- Delivered coaching to associates in order to improve their quality and productivity regarding the various processes.
- Helped Learning and Development team on training associates and delivering presentations
Customer service
Subway
Coventry, West Midlands
02.2019 - 08.2019
- Assisted customers, including offering personable greetings and taking orders.
- Maintained outstanding levels of politeness for professional, personable customer service.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Counted and monitored food stock and supply levels to reorder when quantities ran low.
- Recorded information regarding all transactions in computer.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed weekly sales circulars and monitored price changes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Mentored new team members on registers, meeting customer needs, maximising group performance and maintaining high satisfaction with customers.
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
- Used cash registers to request and record customer orders and compute bills.
Education
Bachelor of Science - Accounting and Finance
Coventry University
Coventry, UK2023
A-Levels - Business Management, Economics and Finance
Coventry College, Henley Campus
Coventry07.2020
Skills
- Microsoft Outlook, Word and Excel knowledge
- Fast learner and critical thinker
- Foreign Language speaker (fluent in Italian and Tamil)
- Effective verbal and writing communication
- Competent in mathematics
- Responsible and attentive to details
- Great presentations and demonstrations skills
- Staff training and monitoring ability
- Cooperative to teamwork
Timeline
Operations Supervisor
Amazon
10.2022 - Current
Learning and Development Trainer
Amazon BHX8
08.2021 - 10.2022
Instructor/ Interim Team Leader
Amazon EMA2
10.2020 - 08.2021
Instructor and Coach
Amazon BHX4
08.2019 - 10.2020
Customer service
Subway
02.2019 - 08.2019
Bachelor of Science - Accounting and Finance
Coventry University
A-Levels - Business Management, Economics and Finance
Coventry College, Henley Campus
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