Rebecca Davidson
Summary
A friendly, highly-motivated and people-oriented professional, with first-hand experience working for the Irish government, and well-established, international clients.
Overview
9
9
years of professional experience
Work History
Clerical Officer
Department of Foreign Affairs and Trade - Irish Government
Cork , Ireland
2023.07 - Current
- Reviewed and processed Irish passport entitlement applications, ensuring accuracy of all data entries.
- Assisted customers with their questions regarding entitlements and eligibility requirements.
- Worked on Foreign Birth Registration projects
- Worked in Documentation
- Scanned materials using flatbed scanner, duplex scanner, or multi-function device as needed.
- Adhered strictly to confidentiality requirements when handling confidential information during the scanning and entitlement processes.
- Performed daily scanning of documents and ensured accuracy of data entry into the system.
Freelance English Transcriber
iSoftStone
2019.05 - 2021.02
- This job involves listening to audio and translating it into long-form text, reviewing drafts of written transcriptions, and liaising with my clients to make sure they're happy with the final results.
- Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
- Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.
Customer Service Assistant
hmv
Basildon
2018.05 - 2018.09
- Placing customer orders, stock rotation, stock management and replenishment, creating and maintaining store displays, clothing department, store cleaning, working during busy festive seasons, cash-handling, customer service.
Customer Sales Assistant
Morrisons
Canvey Island
2015.10 - 2017.10
- Providing outstanding customer service, working across multiple departments (tills, bakery, café), cash-handling, customer support (in-store, online, via telephone), placing and creating customer orders, stock rotation, stock management and replenishment, deep cleaning of departments, baking, food preparation.
Cashier/Customer Sales Assistant
Go Outdoors
Pitsea Basildon
2015.06 - 2015.10
- Providing outstanding customer service, cash-handling, customer support (in-store, online, via telephone), placing and fulfilling customer orders, stock rotation, stock management and replenishment, meet-and-greet customers, store cleaning, working during busy festive seasons.
Education
Master of Arts (MA) - Diplomacy and International Relations
Lancaster University
2024-01
Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.
University of Greenwich
06.2021
Law, LLB Hons (1st year) -
University of Greenwich
04.2018
A Levels -
SEEVIC College
07.2017
General Certificate of Secondary Education (GCSE) -
Castle View School
07.2015
Skills
- File and Records Maintenance
- Proofreading Documents
- Document Management
- Records Administration
- Data Entry
- Proofreading
- Call Handling
- Office Administration
- Professional and Mature
- Payment Processing
- Customer Service
- Till Operation and Cash-Handling
- Microsoft Office
- Transcription
- Food Safety and Hygiene, Level 1, 2, and 3
Accomplishments
- Outstanding Student Award for French - 2013, 2014, 2015
- Outstanding Student Award for English - 2013, 2014, 2015
- Gifted and Talented School Alumni - Castle View School, 2010 - 2015.
- Gifted and Talented - Leigh Beck Junior School, 2009-2010.
- Published author - Young Writers Anthology, 2008.
Languages
- English, Native
- French, Advanced
References
References available on request.
Languages
English
First Language
French
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Clerical Officer
Department of Foreign Affairs and Trade - Irish Government
2023.07 - Current
Freelance English Transcriber
iSoftStone
2019.05 - 2021.02
Customer Service Assistant
hmv
2018.05 - 2018.09
Customer Sales Assistant
Morrisons
2015.10 - 2017.10
Cashier/Customer Sales Assistant
Go Outdoors
2015.06 - 2015.10
Master of Arts (MA) - Diplomacy and International Relations
Lancaster University
Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.
University of Greenwich
Law, LLB Hons (1st year) -
University of Greenwich
A Levels -
SEEVIC College
General Certificate of Secondary Education (GCSE) -
Castle View School
Similar Profiles
Joanne CarneJoanne Carne
Performance and Behaviours Section at Department of Foreign Affairs and TradePerformance and Behaviours Section at Department of Foreign Affairs and Trade
Kylie McDermottKylie McDermott
Vetting Analyst at Department of Foreign Affairs & TradeVetting Analyst at Department of Foreign Affairs & Trade
Björn ZangmeisterBjörn Zangmeister
Passport Production Officer at Department of Foreign Affairs and TradePassport Production Officer at Department of Foreign Affairs and Trade