Rebecca Davidson
Summary
A friendly, highly-motivated and people-oriented professional, with first-hand experience working for the Irish government, and well-established, international clients.
Overview
9
9
years of professional experience
Work History
Clerical Officer
Department of Foreign Affairs and Trade - Irish Government
Cork, Ireland
07.2023 - Current
- Reviewed and processed Irish passport entitlement applications, ensuring accuracy of all data entries.
- Assisted customers with their questions regarding entitlements and eligibility requirements.
- Worked on Foreign Birth Registration projects
- Worked in Documentation
- Scanned materials using flatbed scanner, duplex scanner, or multi-function device as needed.
- Adhered strictly to confidentiality requirements when handling confidential information during the scanning and entitlement processes.
- Performed daily scanning of documents and ensured accuracy of data entry into the system.
Freelance English Transcriber
iSoftStone
05.2019 - 02.2021
- This job involves listening to audio and translating it into long-form text, reviewing drafts of written transcriptions, and liaising with my clients to make sure they're happy with the final results.
- Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
- Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.
Customer Service Assistant
hmv
Basildon
05.2018 - 09.2018
- Placing customer orders, stock rotation, stock management and replenishment, creating and maintaining store displays, clothing department, store cleaning, working during busy festive seasons, cash-handling, customer service.
Customer Sales Assistant
Morrisons
Canvey Island
10.2015 - 10.2017
- Providing outstanding customer service, working across multiple departments (tills, bakery, café), cash-handling, customer support (in-store, online, via telephone), placing and creating customer orders, stock rotation, stock management and replenishment, deep cleaning of departments, baking, food preparation.
Cashier/Customer Sales Assistant
Go Outdoors
Pitsea Basildon
06.2015 - 10.2015
- Providing outstanding customer service, cash-handling, customer support (in-store, online, via telephone), placing and fulfilling customer orders, stock rotation, stock management and replenishment, meet-and-greet customers, store cleaning, working during busy festive seasons.
Education
Master of Arts (MA) - Diplomacy and International Relations
Lancaster University
01-2024
Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.
University of Greenwich
06.2021
Law, LLB Hons (1st year) -
University of Greenwich
04.2018
A Levels -
SEEVIC College
07.2017
General Certificate of Secondary Education (GCSE) -
Castle View School
07.2015
Skills
- File and Records Maintenance
- Proofreading Documents
- Document Management
- Records Administration
- Data Entry
- Proofreading
- Call Handling
- Office Administration
- Professional and Mature
- Payment Processing
- Customer Service
- Till Operation and Cash-Handling
- Microsoft Office
- Transcription
- Food Safety and Hygiene, Level 1, 2, and 3
Accomplishments
- Outstanding Student Award for French - 2013, 2014, 2015
- Outstanding Student Award for English - 2013, 2014, 2015
- Gifted and Talented School Alumni - Castle View School, 2010 - 2015.
- Gifted and Talented - Leigh Beck Junior School, 2009-2010.
- Published author - Young Writers Anthology, 2008.
Languages
- English, Native
- French, Advanced
References
References available on request.
Languages
English
First Language
French
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Clerical Officer
Department of Foreign Affairs and Trade - Irish Government
07.2023 - Current
Freelance English Transcriber
iSoftStone
05.2019 - 02.2021
Customer Service Assistant
hmv
05.2018 - 09.2018
Customer Sales Assistant
Morrisons
10.2015 - 10.2017
Cashier/Customer Sales Assistant
Go Outdoors
06.2015 - 10.2015
Master of Arts (MA) - Diplomacy and International Relations
Lancaster University
Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.
University of Greenwich
Law, LLB Hons (1st year) -
University of Greenwich
A Levels -
SEEVIC College
General Certificate of Secondary Education (GCSE) -
Castle View School
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