Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Languages
References
Timeline
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Rebecca Davidson

Summary

A friendly, highly-motivated and people-oriented professional, with first-hand experience working for the Irish government, and well-established, international clients.

Overview

9
9
years of professional experience

Work History

Clerical Officer

Department of Foreign Affairs and Trade - Irish Government
Cork , Ireland
2023.07 - Current
  • Reviewed and processed Irish passport entitlement applications, ensuring accuracy of all data entries.
  • Assisted customers with their questions regarding entitlements and eligibility requirements.
  • Worked on Foreign Birth Registration projects
  • Worked in Documentation
  • Scanned materials using flatbed scanner, duplex scanner, or multi-function device as needed.
  • Adhered strictly to confidentiality requirements when handling confidential information during the scanning and entitlement processes.
  • Performed daily scanning of documents and ensured accuracy of data entry into the system.

Freelance English Transcriber

iSoftStone
2019.05 - 2021.02
  • This job involves listening to audio and translating it into long-form text, reviewing drafts of written transcriptions, and liaising with my clients to make sure they're happy with the final results.
  • Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
  • Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.

Customer Service Assistant

hmv
Basildon
2018.05 - 2018.09
  • Placing customer orders, stock rotation, stock management and replenishment, creating and maintaining store displays, clothing department, store cleaning, working during busy festive seasons, cash-handling, customer service.

Customer Sales Assistant

Morrisons
Canvey Island
2015.10 - 2017.10
  • Providing outstanding customer service, working across multiple departments (tills, bakery, café), cash-handling, customer support (in-store, online, via telephone), placing and creating customer orders, stock rotation, stock management and replenishment, deep cleaning of departments, baking, food preparation.

Cashier/Customer Sales Assistant

Go Outdoors
Pitsea Basildon
2015.06 - 2015.10
  • Providing outstanding customer service, cash-handling, customer support (in-store, online, via telephone), placing and fulfilling customer orders, stock rotation, stock management and replenishment, meet-and-greet customers, store cleaning, working during busy festive seasons.

Education

Master of Arts (MA) - Diplomacy and International Relations

Lancaster University
2024-01

Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.

University of Greenwich
06.2021

Law, LLB Hons (1st year) -

University of Greenwich
04.2018

A Levels -

SEEVIC College
07.2017

General Certificate of Secondary Education (GCSE) -

Castle View School
07.2015

Skills

  • File and Records Maintenance
  • Proofreading Documents
  • Document Management
  • Records Administration
  • Data Entry
  • Proofreading
  • Call Handling
  • Office Administration
  • Professional and Mature
  • Payment Processing
  • Customer Service
  • Till Operation and Cash-Handling
  • Microsoft Office
  • Transcription
  • Food Safety and Hygiene, Level 1, 2, and 3

Accomplishments

  • Outstanding Student Award for French - 2013, 2014, 2015
  • Outstanding Student Award for English - 2013, 2014, 2015
  • Gifted and Talented School Alumni - Castle View School, 2010 - 2015.
  • Gifted and Talented - Leigh Beck Junior School, 2009-2010.
  • Published author - Young Writers Anthology, 2008.

Languages

  • English, Native
  • French, Advanced

References

References available on request.

References

References available upon request.

Timeline

Clerical Officer

Department of Foreign Affairs and Trade - Irish Government
2023.07 - Current

Freelance English Transcriber

iSoftStone
2019.05 - 2021.02

Customer Service Assistant

hmv
2018.05 - 2018.09

Customer Sales Assistant

Morrisons
2015.10 - 2017.10

Cashier/Customer Sales Assistant

Go Outdoors
2015.06 - 2015.10

Master of Arts (MA) - Diplomacy and International Relations

Lancaster University

Bachelor of Arts with Honours (BA Hons) - English Language and Literature, with French.

University of Greenwich

Law, LLB Hons (1st year) -

University of Greenwich

A Levels -

SEEVIC College

General Certificate of Secondary Education (GCSE) -

Castle View School
Rebecca Davidson