Razan Zineddin
Galway
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
4
4
years of professional experience
Work history
Sales Assistant
MANESIOTI
Kalamata
2019.09 - 2020.10
- Job in a store selling various products such as clothes, toys, souvenirs and books.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Demonstrated product usage and features to customers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Organised displays to promote inventory and encourage customer purchases.
- Managed customer lines for minimum wait times and high satisfaction.
Arabic language teacher
KORONIOS AND CO. OE OLIVER
Kalamata
2020.09 - Current
- Arabic language teacher in adult and children's classes, Teaching Arabic to bilingual children with learning difficulties and to a child with ADHD finding alternative ways of learning and setting boundaries.
Clients technical support
Teleperformance
Athens
2020.02 - 2021.07
- Teleperformance
- Service in the technical department of Apple in English and Arabic
- For this particular position, it was a prerequisite to attend a one-month seminar on managing customers in the various situations, complaints and also the technique of setting the appropriate- realistic expectations and the appropriate plan by building relationships of trust and honesty with customers
- Built and maintained customer trust by maintaining ongoing communications until resolution.
- Also, this position required simultaneous multitasking skills and good command of languages for fast and efficient translation.
Intern- Speech Pathologist Aksiopiisis
Aksiopiisis
2021.05 - 2021.11
- During my internship I had the opportunity to meet with children with phonological disorders up to children with autism and eating difficulties and with mental disorders to a greater or lesser degree
- During the sessions, I undertook assessments, strengthening the orofacial muscles and movements, set goals and implemented them in collaboration with the speech therapist, and took on whatever responsibilities she assigned me depending on the patient.
Education
Certificate of Proficiency in English -
KeyCERT Degrees: Excel Power Point Word Access -
Harvard University -
2021.09 - 2021.12
Master of Science - Childhood speech, communication needs and language
IELTS -
/2023 - /2023
Skills
- Excellent timekeeping
- Enthusiastic communicator
- Customer assistance
- Customer service oriented
- Self-motivated
Languages
English
Proficient (C2)
Greek
Native
Arabic
Native
Timeline
Family Engagement in Education - Harvard University,
2021.09 - 2021.12
Intern- Speech Pathologist
Aksiopiisis - Aksiopiisis
2021.05 - 2021.11
Arabic language teacher - KORONIOS AND CO. OE OLIVER
2020.09 - Current
Clients technical support - Teleperformance
2020.02 - 2021.07
Sales Assistant - MANESIOTI
2019.09 - 2020.10
University of Michigan - Certificate of Proficiency in English,
Keycert - KeyCERT Degrees: Excel Power Point Word Access,
University of Galway - Master of Science, Childhood speech, communication needs and language
IELTS - IELTS,
/2023 - /2023