Summary
Overview
Work History
Education
Skills
Languages
Timeline
Razan Zineddin

Razan Zineddin

Galway

Summary

Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

4
4
years of professional experience

Work History

Sales Assistant

MANESIOTI
Kalamata
09.2019 - 10.2020
  • Job in a store selling various products such as clothes, toys, souvenirs and books.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Demonstrated product usage and features to customers.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Organised displays to promote inventory and encourage customer purchases.
  • Managed customer lines for minimum wait times and high satisfaction.

Arabic language teacher

KORONIOS AND CO. OE OLIVER
Kalamata
09.2020 - Current
  • Arabic language teacher in adult and children's classes, Teaching Arabic to bilingual children with learning difficulties and to a child with ADHD finding alternative ways of learning and setting boundaries.

Clients technical support

Teleperformance
Athens
02.2020 - 07.2021
  • Teleperformance
  • Service in the technical department of Apple in English and Arabic
  • For this particular position, it was a prerequisite to attend a one-month seminar on managing customers in the various situations, complaints and also the technique of setting the appropriate- realistic expectations and the appropriate plan by building relationships of trust and honesty with customers
  • Built and maintained customer trust by maintaining ongoing communications until resolution.
  • Also, this position required simultaneous multitasking skills and good command of languages for fast and efficient translation.

Intern- Speech Pathologist Aksiopiisis

Aksiopiisis
05.2021 - 11.2021
  • During my internship I had the opportunity to meet with children with phonological disorders up to children with autism and eating difficulties and with mental disorders to a greater or lesser degree
  • During the sessions, I undertook assessments, strengthening the orofacial muscles and movements, set goals and implemented them in collaboration with the speech therapist, and took on whatever responsibilities she assigned me depending on the patient.

Education

Certificate of Proficiency in English -

University of Michigan

KeyCERT Degrees: Excel Power Point Word Access -

Keycert

Harvard University -

Family Engagement in Education
09.2021 - 12.2021

Master of Science - Childhood speech, communication needs and language

University of Galway

IELTS -

IELTS
/2023 - /2023

Skills

  • Excellent timekeeping
  • Enthusiastic communicator
  • Customer assistance
  • Customer service oriented
  • Self-motivated

Languages

English
Proficient (C2)
Greek
Native
Arabic
Native

Timeline

Family Engagement in Education - Harvard University,
09.2021 - 12.2021
Intern- Speech Pathologist Aksiopiisis - Aksiopiisis
05.2021 - 11.2021
Arabic language teacher - KORONIOS AND CO. OE OLIVER
09.2020 - Current
Clients technical support - Teleperformance
02.2020 - 07.2021
Sales Assistant - MANESIOTI
09.2019 - 10.2020
University of Michigan - Certificate of Proficiency in English,
Keycert - KeyCERT Degrees: Excel Power Point Word Access,
University of Galway - Master of Science, Childhood speech, communication needs and language
IELTS - IELTS,
/2023 - /2023

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