Ray Walters
Killarney
Summary
"I was recently working for the Sheahan Group in McSorleys and J.M. Reidys as a General Manager and have worked for the company for the last twenty years. Having a young family, I am now interested in transitioning to a role within the hospitality sector that offers a better work-life balance, while still leveraging my operational expertise. I am looking forward to committing to a new exciting challenge that aligns with my enduring passion for this industry. I am a hardworking professional with broad experience in overseeing daily operations, managing and improving team performance. Adept at strategic planning, staff development, and ensuring customer satisfaction. I am proactive, reliable with strong communication skills and would be delighted to have the opportunity to discuss how I can bring my full commitment and strong ethic to achieve high performance in your organization."
Overview
26
26
years of professional experience
Work history
General manager
Dingle BridgeHouse
Dingle, Ireland
01.2025 - 12.2025
- Delivered strategic leadership and operational management for diverse teams.
- Held full P&L responsibility, optimising budgets and financial reporting for cost-efficiency.
- Cultivated high-performance culture through mentorship and professional development initiatives.
- Directed daily operations, streamlining processes to enhance efficiency.
- Managed supply chain and vendor relationships, improving service delivery.
- Executed full-cycle recruitment and developed staffing strategies to support growth.
- Implemented quality control and health & safety systems to ensure regulatory compliance.
General Manager (Sheahan Group)
J.M.Reidys
Killarney, Ireland
07.2017 - 10.2024
- Led a team of 65+ employees, focusing on teamwork, professionalism, and continuous improvement. Forecasting on Management and rostering of staff, including breakdown of schedule and costs.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Established company targets based on previous performance and predicted forecasts.
- Recruited and mentored senior staff and Management, creating successful leadership team.
- Regular reporting and meetings with company directors and wider management team,ability to report performance with efficiency, attention to detail and accuracy and to introduce new ideas and efficiencies.
- To deliver a high standard of customer service by analysing and resolving any problems efficiently.
- Bussiness growth and development including presenting to incentive and coperate groups
- Promoting strong positive work relationships and strong communication with suppliers and third party contracts.
- Efficiently cross checking Timepoint on a Daily basis for Roster accuracy and Payroll.
General Manager
McSorleys(Sheahan Group)
Killarney, Ireland
03.2004 - 07.2017
- Organised staff rosters to ensure adequate coverage during busy periods without overstaffing.
- Coordinated with security personnel to maintain order and prevent incidents within premises.
- Liaised with Musicians and DJs, scheduling appearances to maximise entertainment offerings.
- Responded to emergency situations promptly, coordinating with emergency services when necessary.
- Monitoring and recording C.C.T.V, Liaising with Insurers and Garda when deemed necessary.
- Managed bookings and inquiries via phone and email, offering excellent customer service and event planning advice.
- Organised and facilitated engaging party events, tailoring activities to suit diverse age groups and preferences.
- Dealt with customer complaints and resolved issues with suitable solutions.
- Attended to injuries using first aid, reporting incidents as required.
Assistant Bar Manager
The Rivercourt Hotel
Kilkenny, Ireland
02.2000 - 02.2004
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Analysed trends in the beverage industry to keep the bar's offering innovative and competitive.
- Accurately monitored cash intake to eliminate discrepancies.
- Addressed customer complaints with empathy and efficiency, maintaining a high level of satisfaction.
- Managed bar operations, including stock control, rostering staff, and maintaining high standards of cleanliness.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
Education
Diploma - Marketing and Bussiness management
Damelin College
Port Elizabeth, South AfricaSkills
- Staff recruitment and retention
- Inventory control
- Timepoint
- Operations management
- Leadership excellence
- Organisational awareness
Languages
English
Afrikaans
Languages
4,B2,6,C2
References
- Pat Sheahan (Sheahan Group) 087 2056 700
- Niamh Sheahan (Sheahan Group) 087 759 9900
- Mike O'Malley(Dingle Bridgehouse) +1(617)750 0013
References
References available upon request.
Hobbies and interests
- Running
- Reading
- Cooking
Timeline
General manager
Dingle BridgeHouse
01.2025 - 12.2025
General Manager (Sheahan Group)
J.M.Reidys
07.2017 - 10.2024
General Manager
McSorleys(Sheahan Group)
03.2004 - 07.2017
Assistant Bar Manager
The Rivercourt Hotel
02.2000 - 02.2004
Diploma - Marketing and Bussiness management
Damelin College