RAVI RANJAN KUMAR
Carlow
Summary
Results-driven professional with a degree in Master of Business Administration and Engineering discipline, equipped with a strong foundation in understanding complex business dynamics and information management principles. Demonstrated expertise in offering products, services, delivery, sales, and hands-on experience in the field. Previously serving as a Department Manager in Decathlon, proficient in coordinating end-to-end order cycles, optimizing inventory, and ensuring the timely availability of products and parts. Detail-oriented, analytical, and possessing a problem-solving mindset, consistently resolving issues, enhancing customer satisfaction, and driving operational improvements. Seeking an Analyst role within a global organization to leverage these strengths and foster continuous growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Advisor
Halfords
04.2024 - Current
- Overall management responsibilities for the day-to-day total store operation including customer service, cash and inventory control, asset protection, shrink reduction, store conditions, and performance management.
- Increased sales by offering advice on purchases and promoting additional products.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Retail Assistant
Penneys (Primark)
10.2023 - 12.2023
- Supervised merchandising plans and promotions within the store, which were established by management
- Accountable for handling cash, sales, and stock reports as a part of daily closings.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Performed cash, card, and check transactions to complete customer purchases.
Department Manager
Decathlon Sports India
10.2020 - 05.2022
- As a Department Manager of the Hiking and Trekking section of the store maintaining smooth operations, achieving sales targets, and delivering excellent customer service within the assigned department
- Also act as a bridge between store management and department staff, ensuring that all goals and standards are met according to the parameters of the company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sports Advisor
Decathlon Sports India
10.2019 - 09.2020
- I dealt with the Running and Walking section and assisted customers by offering products, services, delivery and installation, and other promotions to find the solution that best fit their needs.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
Inside Sales Representative
Magicpin
08.2018 - 09.2019
- Source new sales opportunities through outbound cold calls and email
- Prospected call preparation including company background research and other pertinent lead information
- Generated new business meetings leading to opportunities and closures.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Education
MBA - Business Administration And Management
Dublin Business School
Dublin, Ireland08-2024
Bachelor of Technology - Electrical Engineering
Dit University
India08-2017
Skills
- Upselling strategies
- Product Demonstrations
- Performance Tracking
- Pipeline Management
- Sales background
- CRM proficiency
- Ms Office
- Advance Excel
- Powerpoint
- Autocad
- Tableau
Certification
Relevant Competencies:
Lean Six Sigma | Manufacturing Process| Project Management | Inventory control | Logistics Management | Supply Chain Operations | Key Performance Indicators (KPIs) | Financial and Quantitative Analysis t | Strategic Planning | Forecasting | Communication Skills | Continuous Improvement | Customer Service | People Management | Material Management | Process Optimization | Product Delivery |Risk Management | Negotiation | Change Management |
Certifications & Trainings:
Six Sigma | Advanced Microsoft Excel | Marketing Strategy | Tableau
Learning Towards – SAP Material Management
Timeline
Sales Advisor
Halfords
04.2024 - Current
Retail Assistant
Penneys (Primark)
10.2023 - 12.2023
Department Manager
Decathlon Sports India
10.2020 - 05.2022
Sports Advisor
Decathlon Sports India
10.2019 - 09.2020
Inside Sales Representative
Magicpin
08.2018 - 09.2019
MBA - Business Administration And Management
Dublin Business School
Bachelor of Technology - Electrical Engineering
Dit University
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