Rashmin Jagatiya
Harrow,UK
Summary
A results-driven and growth-focused Associate Development Manager with extensive experience in sales and business development within the banking sector. Known for creating and implementing innovative strategies that drive sales growth, maximize revenue, and establish strong client relationships. Skilled in market research, new business development, and managing key accounts. Proven leadership in training and guiding sales teams to exceed performance targets. Expertise in optimizing service levels, solving complex issues, and recommending strategic solutions to enhance client satisfaction and business success. Award-winning professional, well-prepared to thrive in challenging sales management roles.
Overview
8
8
years of professional experience
Work history
Receptionist
Danubius Hotel - Regents Park
, UK
12.2022 - 01.2025
- Guest Check-in and Check-out: Efficiently manage the check-in and check-out process, ensuring a smooth and personalized experience for all guests.
- Reservations Management: Handle reservations, modifications, and cancellations, ensuring optimal room availability and accuracy in booking details.
- Guest Services and Assistance: Provide prompt and courteous assistance to guests regarding hotel facilities, services, and local attractions, addressing any inquiries or concerns.
- Billing and Payment Handling: Accurately process payments, generate invoices, and ensure all billing information is correct, including special requests or charges.
- Phone and Email Communication: Manage incoming calls and emails, providing information and directing inquiries to the appropriate departments while maintaining professionalism.
- Guest Arrival and Departure Coordination: Coordinate with concierge and bell staff to ensure smooth arrivals and departures, assisting with luggage, transportation, and special requests.
- Maintaining Reception Area: Keep the reception area organized, clean, and welcoming, ensuring that all promotional materials and necessary documents are up to date.
- Compliance with Hotel Policies: Adhere to all hotel policies and procedures, including those related to guest privacy, security, and health regulations.
- Problem Resolution: Effectively handle guest complaints or concerns with discretion, offering solutions or escalating issues when necessary to ensure guest satisfaction.
- Multi-tasking and Time Management: Manage multiple tasks simultaneously while maintaining attention to detail and providing high levels of service in a fast-paced environment.
Agency Development Manager
Max Life Insurance
09.2020 - 07.2022
- Within 9 months of joining the company, I was promoted from Associate Agency Development Manager for successfully building and leading high-performing teams aligned with company standards. I established and trained a team of 57 agents, implementing sales strategies that improved profit and revenue margins. By strategically managing agent pipelines, identifying potential challenges, and providing effective mentorship, I enhanced performance and drove business growth. My leadership resulted in exceeding life insurance sales targets by 215%, achieving a 78% growth in business by focusing on high-net-worth individuals, and increasing customer satisfaction by 23%. Additionally, I expanded the client base by 17% through targeted prospecting and securing new business opportunities.
Assistant Manager
Kotak Mahindra Bank Ltd
08.2016 - 09.2020
- I successfully acquired and retained 1,500 new clients by fostering strong professional relationships across all corporate levels. By identifying and securing new sales growth opportunities, I optimized bank profit and revenue margins by 50%. I consistently exceeded customer expectations, ensuring repeat business, and enhanced customer value by 150% through offering additional beneficial products. Additionally, I supported senior management in driving business development initiatives and was recognized with the “Excellent Performance Award” in Q1 for surpassing set sales objectives.
Education
Executive Programme for Sales & Marketing -
IIM
2021
Master of Science - International Business
Bedfordshire University
05.2015
Bachelor of Business Administration - undefined
Saurashtra University, SOFCON INDIA Pvt. Ltd
2015
Additional Information
- Awards , Max Insurance: 2X Awarded to Jagatiya Rashmin Agency Development Manager Baroda for achieving 590% of WFYP Plan/Standard Mar'22 Max Life Insurance: Annuity Champion, Awarded to Jagatiya Rashmin Agency Development Manager Baroda for achieving 29.37Lakhs Annuity WFYI) in FY-22 Max Life Insurance: Persistency Champion, Awarded to Jagatiya Rashmin Agency Development Manager Baroda for achieving 100% Persistency in FY-22 Rakesh Pandey EVP & Head - Agency
Timeline
Receptionist
Danubius Hotel - Regents Park
12.2022 - 01.2025
Agency Development Manager
Max Life Insurance
09.2020 - 07.2022
Assistant Manager
Kotak Mahindra Bank Ltd
08.2016 - 09.2020
Master of Science - International Business
Bedfordshire University
Bachelor of Business Administration - undefined
Saurashtra University, SOFCON INDIA Pvt. Ltd
Executive Programme for Sales & Marketing -
IIM
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