Rashmi Shah
Dublin
Summary
Dynamic finance professional with a proven track record at CITCO Group Services, excelling in customer relations and data management. Achieved a 25% reduction in invoice reissues while leading successful operational transitions. Skilled in Oracle E-Business Suite, I bring strong analytical abilities and effective communication to drive results and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
VAT Refund Staff - Part Time
Planet
Dublin, Ireland
09.2025 - Current
- Supported tourists with VAT refund transactions, ensuring smooth, compliant, and high-standard service.
- Clearly explained refund procedures and assisted with Customs formalities to expedite processing.
- Resolved customer queries and complaints promptly with professionalism and empathy.
- Maintained accurate records, reports, and compliance with anti-fraud and data protection standards.
- Coordinated daily with the main office and airport departments to ensure seamless operations and customer satisfaction.
Team Manager
CITCO Group Services (India) LLP
Pune, Dublin
01.2020 - 01.2024
- Supervised MDM, Cash Application, and Billing functions, managing daily payment processing and customer master data
- Led the successful onshore transition of business operations from Amsterdam and Ireland to India
- Developed and updated policies to meet evolving business needs, including VAT profile setups for billing tax implications
- Achieved a 25% reduction in reissued invoices and credit note requests
- Contributed to Oracle Fusion transition by building test scripts, performing Disaster Recovery, Sanity Testing, leading with UAT Testing for core systems along with Quarterly Regression Testing
Finance Executive
Johnson Control India Pvt. LTD
01.2019 - 01.2020
- Supported North America Billing transition for Johnson Controls' Safety Products, including customer setup and contract management
- Managed billing processes, developed process documentation, and collaborated in process improvement initiatives
- Proficient in Oracle (R12 Connection), SharePoint, and ensure compliance with accounting standards
Process Specialist
Virtusa Consulting Services Pvt. Ltd.
01.2016 - 01.2019
- Contract role at Amdocs in Telecom Billing - Cash Application, managing payment processing and account adjustments
- Resolved payment discrepancies, collaborated with the collections team, and ensured accurate cash application
- Handled daily bank deposits, checks, credit card payments, and electronic fund transfers
Subject Matter Expert
Collabera Technologies India Pvt. Ltd.
01.2014 - 01.2016
- Contract role at Amdocs in the Telecom Billing Department, managing sales orders and customer profile updates
- Handled order entry, customer record maintenance, and managed changes for Bell Canada customers
- Performed monthly billing cycle reconciliation and generated critical billing reports
Senior Associate
Wipro BPO Ltd
01.2011 - 01.2013
- Provided service assurance for Cisco Systems' sales applications, managing customer setup and resolving business user queries
- Served as SME, Salesforce.com admin, and on-the-job training mentor
- Utilized tools like Salesforce.com NA6, BMC Remedy for Incident Management, and Cisco WebEx/Jabber for communication
Education
Master of Business Administration (M.B.A.) - Finance
Dublin Business School
Dublin, Ireland01.2026
Bachelor of Commerce - Advanced Accountancy
Shivaji University
Kolhapur, India04.2011
Skills
- Customer Relations
- Strong Communication Skills
- Customer service
- Effective Time Management
- Strong Analytical Skills
- Complex problem solving
- Oracle E-Business Suite
- Financials
- Data management
- Supervision and leadership
Accomplishments
- Promoted to Senior Associate within a year and received Employee of the Quarter twice (Wipro)
- Promotion to Supervisor Role for direct team reporting of 10-15 members and Top Rated in Performance in Citco
- Employee of the Quarter - Q1 FY21 and Employee of the Month Q1 FY23, Spot Awards for smooth transition and support and STAR award winner in Finance Department (CITCO)
- Employee of the Month for June 2012 and January 2013 for achieving the daily targets and best quality (Wipro)
- Star of the Quarter for Q4 FY12 and Q1 FY13 (Wipro)
- Certificate of Excellence for 100% target achievement, Compliance and Competency consecutively (Wipro)
- Received business and internal management appreciations
- Achieved Students Leadership Awards 2024/2025 in Dublin Business School
References
References available upon request.
Timeline
VAT Refund Staff - Part Time
Planet
09.2025 - Current
Team Manager
CITCO Group Services (India) LLP
01.2020 - 01.2024
Finance Executive
Johnson Control India Pvt. LTD
01.2019 - 01.2020
Process Specialist
Virtusa Consulting Services Pvt. Ltd.
01.2016 - 01.2019
Subject Matter Expert
Collabera Technologies India Pvt. Ltd.
01.2014 - 01.2016
Senior Associate
Wipro BPO Ltd
01.2011 - 01.2013
Master of Business Administration (M.B.A.) - Finance
Dublin Business School
Bachelor of Commerce - Advanced Accountancy
Shivaji University