RAQUEL LAU
dublin,ireland
Summary
Knowledgeable about customer service and safety protocols. Strong communication, problem-solving, and teamwork skills. Ready to use and develop cash handling, inventory management, and customer interaction skills in [Desired Position] role.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work history
Gas station operator
Prio Energy
lisbon, portugal
07.2016 - 12.2023
- Complied with all statutory regulations regarding health and safety at the workplace, thereby reducing risk of incidents.
- Delivered excellent customer service through friendly interactions, fostering brand loyalty.
- Assessed daily cash flow and reported discrepancies immediately to management.
- Undertook general maintenance tasks around the station, maintaining a clean environment.
- Improved plant efficiency by implementing streamlined processes.
- Supervised plant operations for optimal productivity.
OTC employed/Warehouse Operator. Product packaging
Lisbon Airport
lisbon , portugal
02.2014 - 06.2015
- Main activities: Caffe service; validity control; complaints management;
HACCP system procedures.
Preparation of sales on board; Preparation of TSU Trays; Aircraft
Catering; Catering for Events; Preparation of equipem; Clothing
Preparation (blankets, cushions, etc.).
Various security training: Airport Security; Warehouse Workers;
Prevention of work accidents and use of personal protective
equipment.
Education
SVQ Level 3 -
Professional School of Digital Technology / Lisbon
Lisbon-Portugal 09.2010 - 07.2024
Skills
I consider myself an uninhibited person; Ability to manage time;
Leadership ability and team spirit; I like continuous learning; Ability to
understand; Sense of organization
Basic knowledge of OfficeTM software (WordTM, ExcelTM and
PowerPointTM); - Mastery of
graphic applications (Adobe PhotoshopTM)
Timeline
Gas station operator
Prio Energy
07.2016 - 12.2023
OTC employed/Warehouse Operator. Product packaging
Lisbon Airport
02.2014 - 06.2015
SVQ Level 3 -
Professional School of Digital Technology / Lisbon
09.2010 - 07.2024
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