Randy Smith
Wentzville
Summary
Proven expertise in high-volume call management and environmental safety, demonstrated at SSM Health St. Mary's Hospital and Fontbonne University. Excelled in enhancing customer satisfaction and ensuring regulatory compliance, showcasing strong telephone etiquette and leadership. Achievements include mentoring teams and improving service levels, underpinned by quick learning and excellent verbal communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Switchboard Operator
SSM Health St. Mary's Hospital
01.2012 - Current
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Environmental Services Supervisor
Fontbonne University
05.2004 - 01.2012
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Education
No Degree - HVAC
MERS GOODWILL
Saint Louis City04-1995
High School Diploma -
Normandy Senior High
Normandy, Missouri06-1988
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Strong telephone etiquette
- Empathy and patience
- Answering questions
- Excellent verbal communication skills
- Assertiveness
- Multi-line phone systems
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
- Time Management Certification - Various Online Learning Platforms.
- Telephone Courtesy & Customer Service Certification - Various Training Providers.
- Communication Skills Certification - Various Online Learning Platforms.
Timeline
Switchboard Operator
SSM Health St. Mary's Hospital
01.2012 - Current
Environmental Services Supervisor
Fontbonne University
05.2004 - 01.2012
- Time Management Certification - Various Online Learning Platforms.
- Telephone Courtesy & Customer Service Certification - Various Training Providers.
- Communication Skills Certification - Various Online Learning Platforms.
No Degree - HVAC
MERS GOODWILL
High School Diploma -
Normandy Senior High
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