Summary
Overview
Work History
Education
Skills
Timeline
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RANDEE DOSSER

Conroe

Summary

Offering solid foundation in problem solving and teamwork, eager to learn and develop in professional environment. Contribute keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in a new role.

Overview

9
9
years of professional experience

Work History

Projects Customer Care Excellence Specialist

Kuehne + Nagel
09.2024 - 01.2025
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Restructured operational procedures, leading to better overall performance.
  • Increased efficiency by automating routine tasks with software solutions.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Project Specialist

DSV Global Transport & Logistics
10.2023 - 07.2024
  • Handled Import & Export shipments for Air and Sea Projects
  • Managed multiple projects simultaneously for customers such as Baker Hughes, Shell, NOV, PT Freeport, Dow Chemical, and FMC)
  • Managed Ocean Freight, Air Freight, Domestic Trucking and Foreign to Foreign shipments
  • Executed projects involving out of gauge cargo/permit loads
  • Met compliance standards for Bonded & Routed shipments

Freight Forwarder

DSV Global Transport & Logistics
06.2022 - 10.2023
  • Ensured logistics coordination through the safe and timely pick-up and delivery for international and domestic shipments
  • Determined and quoted the most cost-effective procedures and routes for shipments
  • Answered customer queries by phone and email
  • Communicated all shipping updates to suppliers, carriers and customers
  • Managed shipment schedules to maximize productivity and cut internal cost
  • Determined competitive price point to maximize profit margin for DSV
  • Maintained records in CargoWiseOne
  • Prepared needed documents for Customs clearance
  • Resolved problems and recommended solutions
  • Negotiated with airlines and trucking services for best rates and delivery options

Server, Hostess

Carrabba's Italian Grill
01.2021 - 06.2022
  • Server, Hostess
  • New Employee Trainer

Server, Bartender

Red Lobster
01.2019 - 01.2021
  • Server, Bartender
  • New Employee Trainer

Retail Sales Associate

Palm Beach Tanning Salon
01.2018 - 01.2019
  • Consulted with clients for services and product sales to earn commission
  • Met bi-weekly sales quotas

Server, Hostess

Carrabba's Italian Grill
01.2016 - 01.2018
  • Server, Hostess
  • New Employee Trainer

Education

High School Diploma -

Kingwood High School
Kingwood Texas
05-2018

Skills

  • Customer relations
  • Documentation management and reporting
  • Analytical thinking
  • Proficient in {Software}
  • Logistics management
  • Process documentation
  • Proficient with EDC
  • Effective time management and organizational skills, and strong customer relations
  • Timely communication via phone and email
  • Computer proficient with Microsoft Word, Excel, and Teams, as well as experience with CargoWiseOne and C2C

Timeline

Projects Customer Care Excellence Specialist

Kuehne + Nagel
09.2024 - 01.2025

Project Specialist

DSV Global Transport & Logistics
10.2023 - 07.2024

Freight Forwarder

DSV Global Transport & Logistics
06.2022 - 10.2023

Server, Hostess

Carrabba's Italian Grill
01.2021 - 06.2022

Server, Bartender

Red Lobster
01.2019 - 01.2021

Retail Sales Associate

Palm Beach Tanning Salon
01.2018 - 01.2019

Server, Hostess

Carrabba's Italian Grill
01.2016 - 01.2018

High School Diploma -

Kingwood High School

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