Rana Alahmad
Surrey
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
Work History
Supervisor, Program Administration/ Language Training & Literacy Programs
DIVERSEcity Community Resources Society
02.2022 - Current
- Assign work, provide directions to program administrative staff and ensure that assigned tasks are completed
- Ensure effective and appropriate shift coverage
- Orient and train program administrative staff
- Monitor the performance of staff
- Provide feedback on their performance and participates in their performance evaluations
- Participate in the recruitment and selection of program administrative staff by performing duties such as advertising vacancies, screening resumes, interviewing applicants and providing input on selection
- Evaluate, develop and recommend office procedures and practices to senior management
- Ensure that approved office policies, practices and procedures are understood and followed
- Respond to outside inquiries about services offered by the organization
- Communicate with other community service agencies and/or ministries regarding client enrolment in and attendance at programs
- Perform a variety of secretarial duties such as drafting and typing routine program correspondence, arranging meetings and taking minutes
- Track program expenditures by recording expenses, alerting the manager to budget overruns and unusual expenses and authorizing purchases
- Collect, research, organize and summarize data from a variety of sources and assist in producing reports as required by the agency and funders
- Maintain client and program information using spreadsheet and/or database software
- Produce ad hoc reports from database as required by the manager by identifying and organizing the required information, compiling data, designing format, and printing reports
- Attend team meetings and participates in multi-disciplinary committee work
- Track and compile bus ticket orders for clients, maintain accurate records for the funder, and develops procedures for distribution to teachers and students
- Adhere to society and personnel policies, procedures and practices
- Promote public awareness of and support for the program by performing duties such as producing promotional materials and attending community events
- Liaise with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events
Refugee& Immigrant Specialized Experience (RISE) program Coordinator
DIVERSEcity Community Resources Society
04.2018 - 02.2022
- Coordinated all Refugee and Immigrant Specialized Experience RISE, Youth and Together Now client referrals including receiving all referrals and distributing to team members accordingly
- Maintain records, monitor waitlists, and notify the Manager of any waitlists and trends of emerging client referrals
- Worked with RISE Case Specialists to determine case management capacity to maintain efficient flow of client referrals
- Oversaw the day-to-day operation of the program by coordinating necessary facilities
- Provide support and input for program guidelines and policies (such as mandatory training attendance and potential professional development opportunities)
- Maintained related records and statistics for input to the quarterly and annual reports (such as funder reports) for submission to the Manager
- Create tools and trackers for that purpose to insure accuracy and efficiency
- Coordinated monthly program meetings, any events (including field trips) as well as maintain the monthly workshop schedule
- Represented the organization or program in external meetings/events
- Shared and collect mutually relevant information with internal departments and community partners
- Promoted public awareness of and support for the program using promotional materials, conduct marketing campaigns, and attend community events
- Provided input for program capacity building and make recommendations to Manager regarding program development, policy and procedure formulation and program evaluation
Newcomers Information and support worker/Settlement
DIVERSEcity Community Resources Society
04.2016 - 03.2018
- Evaluated clients’ needs, developed settlement plans, and determined services as required
- Provided newcomer immigrants and refugees with information, orientation, onward referrals, adaptation services and counseling to facilitate their successful settlement and integration into the community
- Managed client files and worked with the entire team to provide a holistic approach to service provision
- Acted as a liaison between the immigrant and/or refugee client, and the third party service providers to facilitate the communication and access to programs and services
- Assisted clients with medical services, financial assistance, housing, employment, transportation and more
- Conducted and facilitated workshops related to the clients’ needs
- Entered clients’ information in iCARE, trackers and provided input to narrative reports
Refugee Settlement Program Coordinator
DIVERSEcity Community Resources Society
02.2016 - 03.2016
- Worked with several Surrey based settlement programs including Moving Ahead, Settlement, First Steps Early Years Program, Youth Programs, and the Resettlement Assistance Program (RAP) to insure the successful resettlement for the Refugees
- Reached out to refugees in their permanent housing in Surrey and Delta, connecting clients to community resources, facilitating needs assessment, directing clients to Surrey based settlement and/or Moving Ahead services, and providing short term interventions to address very urgent needs
- Worked as part of a team that linked refugees with Surrey and Delta based services that will insure the achieve their settlement, adaptation and integration goals
- Worked with the Moving Ahead Program to ensure specialized knowledge and practices tailored to refugee clients facing multiple and complex barriers
CANN Officer
Community Airport Newcomers Network (S.U.C.C.E.S.S)
10.2015 - 01.2016
- Provided information, orientation, and referrals to newcomers upon arrival at the Vancouver International Airport and facilitates the landing process for refugees
- Cased managed, and provided services to refugees including assistance in landing procedures, meals, clothing issuance, interpretation, transportation to temporary residence, overnight stay, and connecting flights
- Provided assistance with resource development and conduct translation as necessary
- Kept up to date on national immigration policies; programs and services for newcomers; events for newcomers; and shifting trends in newcomer arrivals
- Recorded and reports information as necessary
- Promoted national settlement, community, and government services and events to newcomers
Education
Upper Advanced Certificate - General English Language
The American Language Center of the United States Information Service
Human Services Management and Leadership Certificate -
University of Toronto
01.2022
Indigenous Canada Course -
University of Alberta
01.2021
Systems Change Leadership Program -
Beyond Borders-Refugee Livelihood Lab/Radius SFU
01.2019
Excel 2016 Essential Training -
Beedie School of Business/Simon Fraser University
01.2018
Organizational Behaviour Course -
Beedie School of Business/Simon Fraser University
01.2018
Refugee Mental Health course -
CAMH Center of Addiction and Mental Health
01.2017
Canadian Airport Security Awareness Program (CASAP) -
Vancouver Airport Authority
01.2015
Bachelor’s degree - Biotechnology &Genetic Engineering
Jordan University of Science and Technology
01.2004
Skills
- MS Office
- Teams
- Outlook
- Database software systems
- Data entry
- Data management
- Leadership
- Coordination
- Communication
- Interpersonal skills
- Problem solving
- Organizational skills
- Relationship building
- Operational improvement
- Staff development
- Teamwork
- Attention to detail
- Cultural awareness
- Networking
- Partnership building
Educationandcourses
- Bachelor’s degree-Biotechnology & Genetic Engineering, Jordan University of Science and Technology, Jordan, 2004
- Upper Advanced Certificate in General English Language, The American Language Center of the United States Information Service, Amman/Jordan
- Vancouver Airport Authority Canadian Airport Security Awareness Program (CASAP), 2015
- Refugee Mental Health, CAMH Center of Addiction and Mental Health, 2017
- Excel 2016 Essential Training, Beedie School of Business/Simon Fraser University, 2018
- Organizational Behaviour Course, Beedie School of Business/Simon Fraser University, 2018
- Systems Change Leadership Program, Beyond Borders-Refugee Livelihood Lab/Radius SFU, 2019
- Indigenous Canada Course, University of Alberta, 2021
- Human Services Management and Leadership Certificate, University of Toronto, 2022
Highlightsandskills
- Currently working as an Administration Supervisor- Language Training & Literacy Programs at DIVERSEcity Community Resources Society
- Over nine years of experience working with Immigrants and Refugees at DIVERSEcity and S.U.C.C.E.S.S
- Comprehensive bachelor’s degree Credential Evaluation Report from the International Credential Evaluation Service ICES- BCIT
- Completed a Human Services Management and Leadership Certificate, University of Toronto
- Proficient in MS Office, Teams, Outlook, Database software systems, Data entry and data management
- Excellent leadership, coordination, communication, interpersonal, problem solving and organizational skills
- Collaborative relationship builder, operational improvement, staff development
- Ability to work effectively both independently and as part of a team under diversity and pressure, while maintaining excellent attention to detail and accuracy
- Bilingual: Fluent in English and Arabic
- Demonstrated cultural awareness in working with others
- Sound knowledge of community resources and ability to network and build partnerships
Timeline
Supervisor, Program Administration/ Language Training & Literacy Programs
DIVERSEcity Community Resources Society
02.2022 - Current
Refugee& Immigrant Specialized Experience (RISE) program Coordinator
DIVERSEcity Community Resources Society
04.2018 - 02.2022
Newcomers Information and support worker/Settlement
DIVERSEcity Community Resources Society
04.2016 - 03.2018
Refugee Settlement Program Coordinator
DIVERSEcity Community Resources Society
02.2016 - 03.2016
CANN Officer
Community Airport Newcomers Network (S.U.C.C.E.S.S)
10.2015 - 01.2016
Human Services Management and Leadership Certificate -
University of Toronto
Indigenous Canada Course -
University of Alberta
Systems Change Leadership Program -
Beyond Borders-Refugee Livelihood Lab/Radius SFU
Excel 2016 Essential Training -
Beedie School of Business/Simon Fraser University
Organizational Behaviour Course -
Beedie School of Business/Simon Fraser University
Refugee Mental Health course -
CAMH Center of Addiction and Mental Health
Canadian Airport Security Awareness Program (CASAP) -
Vancouver Airport Authority
Bachelor’s degree - Biotechnology &Genetic Engineering
Jordan University of Science and Technology
Upper Advanced Certificate - General English Language
The American Language Center of the United States Information Service
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