Summary
Overview
Work History
Education
Skills
Timeline
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RAMLAT OLAYINKA RAHEEM

Halifax

Summary

Experienced in customer interactions and problem-solving, I bring a strong foundation to effectively assist clients with inquiries and support needs. With a deep understanding of client relations, I utilize exceptional communication and organizational skills to ensure positive client experiences. Committed to fostering a collaborative team environment, dedicated to contributing to the overall success of the team.

Overview

11
11
years of professional experience

Work History

Client Service Support

Shannex Inc
03.2023 - Current
  • Enhanced client satisfaction by efficiently addressing concerns and providing timely solutions.
  • Provided constructive feedback on internal systems improvements that resulted in streamlined workflows leading to better productivity.
  • Managed sensitive information with discretion while adhering to data protection regulations, safeguarding client privacy at all times.
  • Streamlined communication between clients and internal teams for improved service delivery.
  • Promoted a positive working environment through active participation in team building activities geared towards fostering camaraderie among colleagues.

Public Affairs Officer

Lagos State Government
06.2018 - 08.2022
  • Enhanced community relations by organizing and executing public events and outreach programs.
  • Participated in the planning and creation of campaigns
  • Provided timely responses to media inquiries, ensuring accurate representation of the organization''s positions on critical issues.
  • Coordinated with internal departments to ensure consistent messaging across all communication channels, promoting a unified brand identity.
  • Served as a spokesperson for the organization at conferences and other public speaking engagements, articulating core values and priorities to diverse audiences.
  • Developed strategic communication plans to support organizational goals and objectives, driving positive change in public perception.
  • Monitored news trends and conducted thorough research to inform proactive messaging strategies on relevant topics.
  • Leveraged partnerships with community organizations to broaden reach and impact of public affairs initiatives.

Sales Supervisor

Teekayz Business Concept Ventures
08.2016 - 10.2018
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Direct Sales Agent

First City Monument Bank
11.2017 - 06.2018
  • Sourcing new accounts and managing customer relationships
  • Help increase the bank’s financial strength by selling different bank products to existing and prospective customers
  • Keeping records of new and existing accounts

Sales Assistant

Foltinkays Boutique
02.2015 - 09.2016
  • Increased sales by building strong customer relationships and providing excellent service.
  • Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Programs officer

Traffic Radio
10.2013 - 01.2014
  • Analyzed and assessed program performance data and implemented corrective measures.
  • Assisted in developing long-term strategies for sustainable programming by analyzing trends within target populations.
  • Established strategic partnerships with external organizations, expanding program reach and impact.

Education

Master of Science - Public Relations And Communication

Mount Saint Vincent University
Halifax, Nova Scotia
05-2024

Bachelor of Arts - Mass Communication

Lagos State University
Lagos Nigeria
01.2015

Skills

  • Interpersonal Relations
  • Brand Management
  • Good listening and problem-solving skills
  • Communication skill
  • Good use of Microsoft Office tools
  • Adaptability
  • Strong Multitasker
  • Inventory Control
  • Strategic Planning
  • Customer service
  • Outbound calling
  • Sales support
  • Client relationship building
  • Meeting facilitation

Timeline

Client Service Support

Shannex Inc
03.2023 - Current

Public Affairs Officer

Lagos State Government
06.2018 - 08.2022

Direct Sales Agent

First City Monument Bank
11.2017 - 06.2018

Sales Supervisor

Teekayz Business Concept Ventures
08.2016 - 10.2018

Sales Assistant

Foltinkays Boutique
02.2015 - 09.2016

Programs officer

Traffic Radio
10.2013 - 01.2014

Master of Science - Public Relations And Communication

Mount Saint Vincent University

Bachelor of Arts - Mass Communication

Lagos State University

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RAMLAT OLAYINKA RAHEEM