Rami Aljaroudi
Dublin
Summary
Results-oriented sales and business development professional fluent in Arabic and English, with expertise in automotive sales and technical support. Demonstrated success in lead generation, consultative selling, and customer engagement using CRM/Salesforce. Proficient in building relationships and guiding customers through the purchase process, effectively communicating complex product value.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist in Sales / Sales Adviser
Tesla Motors Inc.
Dublin
12.2024 - Current
- Achieved over 103% of sales targets across several quarters, demonstrating quota attainment and strong target-driven sales performance.
- Sell Tesla vehicles after test drives and customer visits by advising on Model 3/Model Y options, ownership benefits, finance routes and next steps.
- Conducted consultative sales conversations, delivered product demonstrations, and handled customer questions/objections to enhance conversion rates.
- Generated customer interest and supported sales pipeline activity by managing test drives, qualifying buying intent, and creating sales opportunities through phone, email, text, and in-person engagement.
- Made outbound calls and received inbound calls to support inside sales, following up after showroom visits/test drives and progressing customers through purchase steps.
Arabic/English and English/Arabic Interpreter
Shamrock Translations
Dublin
10.2024 - Current
- Facilitated Arabic-to-English and English-to-Arabic interpretation for refugees, learners, trainers and service providers in education, employment and workplace training settings, enhancing understanding and access to essential services.
- Communicated technical, safety and workplace terminology accurately while assisting participants with limited or no English, fostering a supportive learning environment and maintaining confidentiality.
- Delivered interpretation for training sessions in Manual Handling, Safe Pass, CPR, AED, resume development, job-finding tutorials and selected QQI Level 5 programmes, ensuring clarity and comprehension of critical skills.
Tier 1 Technical Support
IBEX Global, outsource for Apple Inc.
San Antonio, Texas
10.2020 - 06.2021
- Provided Tier 1 support for iPhone, Mac, AirPods, Beats, Apple ID and iCloud, diagnosing issues and guiding customers through step-by-step solutions.
- Managed high-volume phone/email interactions, documented cases, escalated issues to ensure timely resolutions and maintained high customer satisfaction.
- Achieved consistent performance in call handling, email volume, issue resolution, and customer satisfaction by meeting all KPIs.
- Utilised Salesforce to efficiently manage customer cases, log case notes, and facilitate phone sales/transactions while ensuring prompt responses to emails and completion of training.
Support Specialist
IBEX Global, outsource for Fitbit Inc.
New Braunfels, Texas
12.2019 - 10.2020
- Resolved customer support and technical issues for Fitbit users, recommended warranty replacements, and advised on devices tailored to individual goals and lifestyles.
- Educated customers on Fitbit features and programmes, achieving daily email targets and KPIs consistently.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Gym Manager and Assistant Personal Training Director
LA Fitness
Austin, Texas
02.2019 - 08.2019
- Consulted with clients to identify fitness goals and sold personalised training packages, ensuring effective membership and training enquiries processing.
- Supervised personal trainers and coordinated training sessions to meet KPIs for package sign-ups and client consultations.
- Monitored gym equipment usage and arranged timely repairs or replacements, minimising downtime and inconvenience.
- Led promotional activities and social media campaigns, enhancing the gym's visibility and attracting new members.
- Managed calendar to schedule activities and events, keeping leisure facility equipped with resources.
Education
Bachelor of Arts - Kinesiology, Sport and Exercise Science
St. Edward's University
Austin, Texas12-2021
IELTS English Language Test -
British Council
10-2021
Master of Arts - Dispute Resolution
Independent College Dublin
Dublin, Ireland06-2026
Goethe B2 Certificate -
Goethe-Institut Berlin
03-2023
Skills
- CRM & Salesforce
- Lead Generation
- Inside Sales
- Consultative Sales
- Business Development
- Customer Qualification
- Pipeline Support
- Product Demonstrations
- Objection Handling
- Arabic-English Communication
- Cross-Cultural Communication
- Relationship Building
Languages
English
Proficient
C2
Arabic
Proficient
C2
German
Upper Intermediate
B2
Timeline
Customer Experience Specialist in Sales / Sales Adviser
Tesla Motors Inc.
12.2024 - Current
Arabic/English and English/Arabic Interpreter
Shamrock Translations
10.2024 - Current
Tier 1 Technical Support
IBEX Global, outsource for Apple Inc.
10.2020 - 06.2021
Support Specialist
IBEX Global, outsource for Fitbit Inc.
12.2019 - 10.2020
Gym Manager and Assistant Personal Training Director
LA Fitness
02.2019 - 08.2019
Bachelor of Arts - Kinesiology, Sport and Exercise Science
St. Edward's University
IELTS English Language Test -
British Council
Master of Arts - Dispute Resolution
Independent College Dublin
Goethe B2 Certificate -
Goethe-Institut Berlin