Ramesh Gandhe
Dublin,Dublin
Summary
Motivated PMO Lead and Business Analyst with 7+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Experienced process developer with over 4 years in BPM industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Business Analyst & PMO Lead
Infosys BPM Ltd
Hyderabad, Telanagana, India
12.2014 - 09.2023
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Documented process flows and implemented requirements for functional improvements.
- Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
- Created PM plan using SOW (statement of work) which includes project objective, scope, strategies, mitigation plan, configuration management, iteration planning, goals & development, schedule (timesheets pushing using MS Project).
- I have a work experience on MS project(project management software application) like creating project tasks, project start & end dates, work estimates, time estimates, activity code, resource assignment. Finally, pushing these tasks as a timesheets to project team members using check-in and check-out options. This MS project is also used to base line the project as the time of project closure.
- Created and maintained detailed business documentation for project GO-LIVE to provide visibility into project progress and performance. This document contains resource planning & relocating resource to other locations as per project requirement, work assignment to each resource by track wise, war room & meeting plans, day to day activities and point of contact for all locations.
- Managed project budget & resource allocation as per the project requirement, invoicing project milestones and project schedule.
- Have created quality performance documents like L5 case study, CM plan report, PM plan report, budget & SLAs report, SPC (Standard Statistical Process) report, defect prevention analysis sheet, audit reports of RICE IDs, Casual Analysis Report, Resource and Training report. I have created these documents with development team & high level managers and achieved GOLD rating for all these documents.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Prepared comprehensive analyses and reports for management to inform strategic decision-making.
- Established clear budgets and cost controls strategies to meet objectives.
- Designed and implemented training to further develop staff based on business goals.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Process Developer
Genpact India
Hyderabad, Telangana
11.2010 - 12.2014
- Wrote reports outlining project progress and results.
- Developed plans and strategies to promote continuous improvement.
- Improved efficiency and productivity by acquiring new skills.
- Developed process models and diagrams to better understand the current state of production processes.
- Analyzed existing business processes to identify areas for improvement, cost reduction, and increased efficiency.
- Implemented improvements to existing processes based on data-driven analysis and feedback from stakeholders.
- Documented all changes made to a process along with reasons for making those changes.
- Provided training to staff on newly implemented processes and procedures.
- Created reports detailing the results of process improvement initiatives.
Education
Master of Computer Applications - Computers
Osmania University
Hyderabad/India 07.2005 - 07.2008
Skills
- Strong Communication Skills (oral & verbal) & Inter-Personal Skills
- Strong people management skills
- Root Cause Analysis
- Work Flow Planning
- High-value project management
- Process improvement
- Consensus building
- JIRA
- Research and development
- Multi-unit operations management
- Staff retention
- Risk management
- Flow management
- Productivity improvement
- Sprint planning
- Budgeting and forecasting
- Lean Six Sigma
- Purchasing and procurement
Applications
- MS Project & PM Plan (PMP).
- PANAYA tool for defects, defects prevention and dashboards.
- JIRA application for SPC (Statistical Process Control) sheet.
- Strong skills in MS Excel, PPT, Word.
Timeline
Business Analyst & PMO Lead
Infosys BPM Ltd
12.2014 - 09.2023
Process Developer
Genpact India
11.2010 - 12.2014
Master of Computer Applications - Computers
Osmania University
07.2005 - 07.2008