Ramdhayal Ramachandran

• Worked on various client sites, managing SCCM Windows 10 task sequence setup, managing boot images, and deployment.

• Managed Windows updates policy and software deployment.

• Importing the driver package and deployments, model specific.

SCCM reporting, governance, and compliance reporting.

• Active Directory, managing users and computers, configuring group policy.

• 0365 administration, managing users, teams, groups, and licenses.

• Microsoft Teams administration.

• Intune Administration (Device Config profiles, Windows update ring config, Autopilot setup and deployment, and troubleshooting)

Developed and deployed Intune Win32 and custom apps through testing and rolled them out to production.

• Windows 7/10 build and configuration, L1 Active Directory Management
• Hardware Replacement, Software installation and upgrade
• Printer Setup WAN and LAN troubleshooting
• Skype for Business support and troubleshooting
• Resolution on issues pertaining to IT environment during and, post Win7 migration and delivered service as per IT best Practices
• IT Inventory Management

• Installation of windows OS on PC, Laptops
• Handling routine desktop support issues, which include configuring OS, applications installation, and upgrade
• Troubleshooting Office 365, Active Directory, OneDrive for Business, Skype for Business, Citrix NetScaler, printer setup, Data backup and remote Support
• Data migration, re-imaging the PC
• Anti-virus installation and cleaning PC off malwares
• Configuration of Email Clients – Outlook Express and MS Outlook 2007,2010