Rakshya Shrestha
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving
Overview
8
8
years of professional experience
Work History
Receptionist
Curtin Dental
02.2024 - Current
- Work with the clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals
- Manage and direct email correspondence, replying to patients and saving documentation in online database files
- Communicating with patients and suppliers and carry out other administrative duties
- Provide basic end-user support via telephone and face-to-face
Administrative assistant
Brindabella Orthodontics
11.2022 - 01.2024
- Respond to incoming requests for IT support
- Handle all treatment paperwork including consent forms, orders, aftercare paperwork and payments
- Work with the clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals
Customer service Supervisor
Supabarn IGA
04.2021 - 11.2022
- Used POS system to process sales, returns, online orders and gift card activations
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Took phone and online delivery orders
Admin support
Gate Gourmet
09.2017 - 03.2020
- Processes customer requests via phone, Intranet, and e-mail with appropriate customer interaction skills
- Thoroughly checked the updated requirements from the airline company
- Provides front-line diagnosis and support for all Information Services problems and/or requests for service
Customer Service Officer
City Forex PVT LTD
01.2018 - 11.2019
- Responded to all customer inquiries thoroughly and professionally
- Handled money transfer transactions to both domestic and foreign locations
- Clear and appropriate phone conversation with customer about enquiry, complains and issues regarding data transaction
- Developed Customer rapport
Education
Diploma/Advance Dip in Leadership and Management -
Capital College
01.2023
Master of Information Technology -
CQU University (Central Queensland University)
06.2018
Skills
- Organization skills
- Time management
- Client onboarding
- Client Relationship building
- CRM software expertise
- Multitasking abilities
Reference
Reference can be available upon request
Timeline
Receptionist
Curtin Dental
02.2024 - Current
Administrative assistant
Brindabella Orthodontics
11.2022 - 01.2024
Customer service Supervisor
Supabarn IGA
04.2021 - 11.2022
Customer Service Officer
City Forex PVT LTD
01.2018 - 11.2019
Admin support
Gate Gourmet
09.2017 - 03.2020
Diploma/Advance Dip in Leadership and Management -
Capital College
Master of Information Technology -
CQU University (Central Queensland University)
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