Rajat Yadav
Dublin ,Ireland
Summary
Accomplished professional with expertise in luxury client experience and relationship building, specialising in itinerary planning and bespoke travel support. Demonstrates exceptional skills in crisis management and calm problem-solving, utilising platforms such as Revinate and Ivy for enhanced customer engagement. Proficient in CRM, PMS, and POS systems including MICROS and Opera, with a strong background in corporate meetings, banquets, and event management. Known for cross-departmental leadership and staff training, fostering cultural awareness and international client care. Committed to review management and implementing corrective actions to ensure superior service delivery.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Guest Relations & The Reserve Manager
FBD Hotels - Killashee Hotel
Naas, Co Kildare
06.2024 - Current
- Serve as the dedicated point of contact for VIP guests, delivering personalised, high-touch experiences.
- Anticipate guest needs and curate bespoke recommendations for dining, leisure, and luxury enhancements.
- Coordinate itineraries across departments, ensuring flawless execution of bookings, events, and client requests.
- Resolve last-minute challenges with discretion, providing reassurance and seamless solutions.
- Build long-term relationships with high-value guests, strengthening brand loyalty.
Duty manager
Aspect Hotel (Prem Group International), Ireland,
Dublin, Leinster
01.2019 - 01.2024
- Oversaw daily guest operations, ensuring luxury service standards for international clientele.
- Managed itinerary-style events including 500+ corporate meetings and banquets.
- Acted as the escalation point for client concerns, delivering calm, solutions-focused resolutions.
- Partnered with suppliers and internal teams to ensure seamless coordination of client journeys.
- Trained and mentored staff on guest experience excellence and premium service standards.
- Recognised as Employee of the Year (2021) for outstanding client service.
Floor Manager
Classic Rock Coffee Co. (US Franchise), Pune, Indi
Pune , India
06.2016 - 06.2018
- Managed large-scale international events, including concerts and weddings for 4,000+ guests.
- Coordinated premium suppliers, ensuring smooth end-to-end guest experiences.
- Delivered VIP guest care with emphasis on detail, discretion, and relationship-building.
- Developed SOPs and staff training to raise service consistency and efficiency.
Assistant Store Manager
Faasos Pvt Ltd, India | Jun 2016 – Jun 2017
Pune , Inida
06.2016 - 06.2017
- Directed day-to-day operations of a busy premium restaurant outlet.
- Ensured guest satisfaction by resolving escalations promptly and professionally.
- Supervised staff scheduling, budgeting, and client-focused service delivery.
Education
Master of Science - MSc International Business Management
Griffith College Dublin
Ireland 09.2018 - 09.2020
Bachelor of Science - BSc Hospitality & Hotel Administration (Catering Technology & Applied Nutrition)
Institute of Hotel Management – Goa, India
Goa 07.2013 - 05.2016
Skills
- Luxury Client Experience & Relationship Building
- Itinerary Planning & Bespoke Travel Support
- Crisis Management & Calm Problem-Solving
- Revinate Customer Support
- Ivy Customer Engagement Platforms
- CRM, PMS & POS Systems (MICROS, Opera, etc)
- Corporate Meetings, Banquets & Event Management
- Cross-Departmental Leadership & Staff Training
- Cultural Awareness & International Client Care
- Review Management
- Correctives Actions
Languages
English
Fluent
Hindi
Native
Accomplishments
- Successfully managed 500+ high-profile corporate events and luxury banquets.
- Recognised as Employee of the Year (2021) and Employee of the Quarter (2019) at Aspect Hotel.
- Recognised as Manager of the Quarter (Q2, 2024) at Killashee Hotel for exceptional client experience delivery.
- Promoted to House Manager (The Reserve) within one year at Killashee, reflecting outstanding performance and leadership.
- Delivered F&B operations for VH1 Supersonic Festival (India, 2017) serving 5,000+ guests.
- Personally commended for managing 3 satellite bars for a 4,000+ guest event (Classic Rock Coffee Co.).
Timeline
Guest Relations & The Reserve Manager
FBD Hotels - Killashee Hotel
06.2024 - Current
Duty manager
Aspect Hotel (Prem Group International), Ireland,
01.2019 - 01.2024
Master of Science - MSc International Business Management
Griffith College Dublin
09.2018 - 09.2020
Floor Manager
Classic Rock Coffee Co. (US Franchise), Pune, Indi
06.2016 - 06.2018
Assistant Store Manager
Faasos Pvt Ltd, India | Jun 2016 – Jun 2017
06.2016 - 06.2017
Bachelor of Science - BSc Hospitality & Hotel Administration (Catering Technology & Applied Nutrition)
Institute of Hotel Management – Goa, India
07.2013 - 05.2016
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