Raja Allam
Celbridge
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet business requirements.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader - Service Delivery
Intel Via Westerwod Global
04.2022 - Current
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
Retail Shift Manager
SPAR Group
04.2007 - 04.2022
- Collaborated with other shift managers to develop strategies for improving overall store operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated special events or promotional activities within the store to drive foot traffic and increase sales opportunities.
- Cashier and daily merchandising of the inventory
- Increased product exposure by negotiating prime shelf placements in retail stores.
- Oversaw employee training programs focused on developing skill sets necessary for success in a retail environment.
Education
Bachelor of Science - computer science
Magadh University India
04.2001 - 05.2005
Certificate - APA Pensions & Regulation
LIA
Dublin 04.2001 -
Skills
Compliance knowledge
Stakeholder Management
Customer Satisfaction
Service Delivery Optimization
Retail business management
Retail store support
Languages
English
Telugu
References
References available upon request
Interests
Personal finance & investing
Futures &options trading
Timeline
Team Leader - Service Delivery
Intel Via Westerwod Global
04.2022 - Current
Retail Shift Manager
SPAR Group
04.2007 - 04.2022
Bachelor of Science - computer science
Magadh University India
04.2001 - 05.2005
Certificate - APA Pensions & Regulation
LIA
04.2001 -