Summary
Overview
Work history
Education
Skills
Objetive
Languages
Timeline
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RAISA TRAYNOR

Meath,Ireland

Summary

Resilient and detail-oriented professional with a background in customer service, administrative support, and healthcare assistance, bringing strong problem-solving, decision-making, and communication skills in both English and Portuguese. Proven ability to work with diverse systems including SAP, Excel, and CRM platforms. Experienced in managing sensitive tasks with discretion and objectivity, demonstrating high emotional resilience and adaptability in fast-paced environments. Passionate about internet culture and online safety, with strong cultural awareness and a commitment to maintaining high-quality standards. Adept at working independently and collaboratively across varying shifts and high-pressure scenarios. Fully eligible to work in Ireland and open to fully office-based roles in Dublin.

Overview

6
6
years of professional experience

Work history

Health care assistant

Grace nursing home
Dunshaughlin, Meath
05.2025 - Current
  • Assisted in patient care, improved comfort and well-being.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .

Administrative Assistant - Part time

Voltage Electrical
06.2022 - 08.2025
  • Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
  • Maintain accurate financial records
  • Ensure the company’s financial records are accurate and up to date.
  • Oversee both accounts payable and accounts receivable functions.
  • Generate and process invoices, as well as manage outgoing and incoming payments.
  • Work closely with third-party logistics companies to co-ordinate logistics to ensure timely delivery to customers.
  • Prepared detailed sales reports and conducted analysis to support decision-making.
  • Sales presentation documents.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.

Customer service officer

SHIMADZU
Brazil , Brazil
01.2020 - 05.2022
  • Managed B2B customer support for lab and educational sectors.
  • Handled order processing, inventory tracking, invoicing, and customer follow-up.
  • Collaborated with internal teams to resolve issues within 24-48 hours.
  • Assured superior customer service by promptly addressing complaints.
  • Achieved high satisfaction ratings with proactive customer service.
  • Delivered excellent customer service for enhanced guest loyalty.
  • Delivered excellent customer service by resolving queries promptly.

Education

Master of Business Administration - Service Management

FGV
08.2018 - 08.2020

BSc - Business Administration

Nove De Julho University
07.2014 - 07.2018

QQI Level 5 - Healthcare Support

Chevron college
01.2025 -

Skills

  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc)
  • Excellent written and verbal communication skills
  • Ability to multi-task, organize, and prioritize work
  • SAP
  • Excel
  • CRM Tools
  • Customer support
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail

Objetive

Trust and Safety Associate - Child Safety - Portuguese (CL12)

Languages

English
Fluent
A1
Portuguese
Master or proficient
C2

Timeline

Health care assistant

Grace nursing home
05.2025 - Current

QQI Level 5 - Healthcare Support

Chevron college
01.2025 -

Administrative Assistant - Part time

Voltage Electrical
06.2022 - 08.2025

Customer service officer

SHIMADZU
01.2020 - 05.2022

Master of Business Administration - Service Management

FGV
08.2018 - 08.2020

BSc - Business Administration

Nove De Julho University
07.2014 - 07.2018

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RAISA TRAYNOR