RAISA DE SIQUEIRA TRAYNOR
Slane,Ireland
Summary
Dedicated professional with expertise in Customer Relationship Management and Order Processing & Invoicing, demonstrating strong Problem Solving & Resolution skills. Proficient in Administrative Support and adept at utilising SAP, Excel, and CRM Tools to enhance customer support operations. Known for exceptional Communication & Interpersonal Skills, effective Time Management, and keen Attention to Detail. Committed to leveraging these competencies to drive organisational success and improve customer satisfaction.
Overview
6
6
years of professional experience
Work history
Care Assistant
Grace Nursing Home
05.2025 - 07.2025
- Delivered compassionate, high-quality care to elderly clients.
- Maintained accurate records and communicated effectively with multidisciplinary teams.
- Developed empathy, attention to detail, and patience-skills directly transferable to customer service roles.
- Encouraged independence among patients whilst assisting them with tasks.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
Administrative Assistant
Voltage Electrical
06.2023 - 07.2025
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Used available systems and tools to effectively handle customer queries.
- Consistently worked to achieve and maintain service level targets.
- Follow up on potential customer leads, report all quotes and follow up requirements to relevant field sales team members and managers. Maintain pipeline of opportunities to convert enquiries from customers into sale.
- Work closely with third-party logistics companies to co-ordinate logistics to ensure timely delivery to customers.
- Prepared detailed sales reports and conducted analysis to support decision-making.
- Sales presentation documents.
- Assist with processing sales orders and liaising with customers in domestic market when need arises.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Expedited document filing system with new, organised method.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
Care Assistant
Kilbrew Nursing Home
, Ireland
05.2022 - 05.2025
- Delivered compassionate, high-quality care to elderly clients.
- Maintained accurate records and communicated effectively with multidisciplinary teams.
- Developed empathy, attention to detail, and patience-skills directly transferable to customer service roles.
- Encouraged independence among patients whilst assisting them with tasks.
- Worked closely under supervision from registered nurses contributing to efficient workflow within facility.
- Delivered excellent customer service by addressing concerns of patients' families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
Customer Service
Shimadzu
01.2020 - 05.2022
- Managed B2B customer support for lab and educational sectors.
- Handled order processing, inventory tracking, invoicing, and customer follow-up.
- Collaborated with internal teams to resolve issues within 24-48 hours.
- Assured superior customer service by promptly addressing complaints.
- Achieved high satisfaction ratings with proactive customer service.
- Delivered excellent customer service for enhanced guest loyalty.
- Delivered excellent customer service by resolving queries promptly.
Education
Some College (No Degree) - Advanced Diploma in Bookkeeping and Payroll
IBAT
Dublin, Leinster 06.2025 -
QQI Level 5 - QQI level 5
Chevron College
Dublin 01.2025 -
Master of Business Administration - Service Management
FGV
Brazil 08.2018 - 08.2020
BSc - Business Administration
Nove De Julho University
Brazil 07.2014 - 07.2018
Skills
- Customer Relationship Management
- Order Processing & Invoicing
- Problem Solving & Resolution
- Administrative Support
- Communication & Interpersonal Skills
- Time Management
- SAP
- Excel
- CRM Tools
- Customer support
- Communication skills
- Time management
- Problem solving
- Attention to detail
Languages
English
Advanced
Portuguese
Native
Accomplishments
Care Assistant of the Year – 2024
Kilbrew Nursing Home, Ireland
Awarded for outstanding dedication, compassion, and excellence in resident care. Recognized by peers and management for consistently going above and beyond in delivering high-quality support to residents.
Timeline
Some College (No Degree) - Advanced Diploma in Bookkeeping and Payroll
IBAT
06.2025 -
Care Assistant
Grace Nursing Home
05.2025 - 07.2025
QQI Level 5 - QQI level 5
Chevron College
01.2025 -
Administrative Assistant
Voltage Electrical
06.2023 - 07.2025
Care Assistant
Kilbrew Nursing Home
05.2022 - 05.2025
Customer Service
Shimadzu
01.2020 - 05.2022
Master of Business Administration - Service Management
FGV
08.2018 - 08.2020
BSc - Business Administration
Nove De Julho University
07.2014 - 07.2018
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