Rahul kamra
Dublin
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Staff and Digital Analyst
Courtney's in Lucan
Dublin
11.2020 - Current
- Managed CCTV maintenance, thermal printer troubleshooting, website and social media updates, and hard disk maintenance at Courtney's company in Dublin, Ireland.
• Created employee rosters and sent wage reports to the accounts department, ensuring smooth operations.
• Developed skills in technical support, digital analysis, and multitasking in a fast-paced environment. - Processed vendor payments and reconciled vendor statements.
- Generated detailed financial reports for management review.
Technical Customer Support Specialist
Adobe
Noida, India
04.2019 - 09.2020
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Conducted remote diagnostics to identify and solve technical problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Supported customers with online billing, access, and account issues.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Generated reports to track performance and analyze trends.
L1 Desktop support
Teleperformance
Gurgoan, India
04.2018 - 03.2020
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed and configured computer systems, printers, and other peripherals.
- Collaborated with IT team members to share knowledge and improve support processes.
Helpdesk Support
N G Network Institute
DELHI
04.2015 - 09.2017
- Carried out regular on-site repairs and preventive maintenance on PCs and the accompanying peripherals.
- Performed computer diagnostics, specifically to evaluate technical issues, and at the same time, to solve customer concerns and troubleshoot computer issues in a courteous and efficient manner.
- Customized personal computers to better serve customers' needs.
- Scheduled work, ordered parts, as well as completed repair invoices and estimates.
- Diagnosed and repaired hardware problems, troubleshot technical problems, completely built computers, and installed software applications.
- Delivered, set up, and networked large computer systems on Windows 95, 98, and NT throughout various convention centers and hotels.
- Setting up a wireless network system.
Internet Cafe
Self Employed
Delhi
12.2009 - 07.2014
- Ensured that all workstations were operational at all times through regular maintenance checks.
- Handled customer complaints effectively ensuring satisfaction with the resolution.
- Assisted customers in setting up accounts for internet access, printing and scanning documents.
- Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
- Updated records of sales transactions in an accurate manner.
- Resolved guest complaints to maintain complete customer satisfaction.
- Managed the daily operations of the cafe including scheduling staff shifts, opening and closing procedures.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Salwan Public School
Delhi, IndiaNo Degree - Diploma in Bsc Statistics
Delhi University
DelhiBachelor of Science - Computer Science
Kalinga University
Raipur, IndiaSkills
- Network configuration
- Operating systems
- Application support
- Security protocols
- Software installation
- Ticket management
- Call recordkeeping
- Customer service
- Active listening
- LAN/WAN
Certification
- Comptia A+
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Technical Support Staff and Digital Analyst
Courtney's in Lucan
11.2020 - Current
Technical Customer Support Specialist
Adobe
04.2019 - 09.2020
L1 Desktop support
Teleperformance
04.2018 - 03.2020
Helpdesk Support
N G Network Institute
04.2015 - 09.2017
Internet Cafe
Self Employed
12.2009 - 07.2014
- Comptia A+
High School Diploma -
Salwan Public School
No Degree - Diploma in Bsc Statistics
Delhi University
Bachelor of Science - Computer Science
Kalinga University
Similar Profiles
Rahul KamraRahul Kamra
Technical Support Staff and Digital Analyst at Courtney's in LucanTechnical Support Staff and Digital Analyst at Courtney's in Lucan
Erica CaquelinErica Caquelin
Waitress at Courtney's DinerWaitress at Courtney's Diner
Hildi ThauerHildi Thauer
Soccer Referee at Lucan Soccer ClubSoccer Referee at Lucan Soccer Club