Raghunadh Katta
Hyderabad
Summary
Working as a Service Delivery Manager having 18+ years of overall experience into eCommerce industry with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Hitachi Solutions India Pvt. Ltd
06.2009 - Current
- Company Overview: Hitachi eCommerce is a software application that facilitates online buying and selling of goods or services
- It enables businesses and individuals to conduct transactions over the internet, providing customers with a virtual shopping experience where they can browse products, add items to a cart, make purchases, and track orders
- ECommerce applications are widely used by companies across various industries and are typically available on multiple platforms, including web browsers, mobile devices, and sometimes desktop applications
- Act as the main point of contact between the client and the application support
- Build and maintain strong client relationships to ensure long-term partnerships
- Regular meetings with clients to discuss performance, address concerns, and identify improvement opportunities
- Monitor and ensure that service quality meets agreed-upon standards and Service Level Agreements (SLAs)
- Implement and oversee quality control processes to minimize service issues
- Manage and resolve service incidents and escalations to maintain high service standards
- Coordinate with various teams to deliver services aligned with client expectations
- Identifying potential risks or bottlenecks in service delivery and take proactive measures to mitigate them
- Identify areas for improvement in existing processes and upgrading their existing systems based on new releases such as product versions, Microsoft Dynamics versions such as GP, AX, CRM etc
- Manage resources effectively to ensure service delivery remains within budget and resource constraints
- Hitachi eCommerce is a software application that facilitates online buying and selling of goods or services
- It enables businesses and individuals to conduct transactions over the internet, providing customers with a virtual shopping experience where they can browse products, add items to a cart, make purchases, and track orders
- ECommerce applications are widely used by companies across various industries and are typically available on multiple platforms, including web browsers, mobile devices, and sometimes desktop applications
Senior Programmer
Spectra Force Technologies (India) Pvt Limited
10.2008 - 05.2009
- CESI Management Portal for the client CESI(Confederation European Syndicates Independents)
- This project deals with the management of documents i.e., the files and all the documents related to their employees
- This is an intranet application which can be operated only by CESI
- The employee of CESI can upload any personal related files of documents or any other office related documents into this site under secured environment
- The employee can set all the meeting minutes documents, can even schedule the leaves and can even sent alerts and messages to his co-employees
Application Engineer
Ram Informatics Limited
08.2006 - 09.2008
- Rajiv CSC is the online integrated citizen service provided by the Government of Andhra Pradesh, which redefines the citizen services through eSeva in a most efficient and integrated manner
- This project is mainly divided into two modules as the Kiosk Services module and the User Registration module
- The Kiosk Services module deals with the payments of the bills through a centre so called the integrated citizen sub service centre
- The User Registration module deals with the user registration and the login process where the user can directly deal with the different departments related to the government and pay their corresponding bills online
- MeSeva an e-Governance initiative of Government of Andhra Pradesh is the first Online Integrated Citizen Service project
- It provides a one-stop shop for services of various state and central government departments in an efficient, reliable, transparent and integrated manner through a chain of computerized Integrated Citizen Service Centers (ICSCs)
- RTA (Regional Transport Authority) is a service related to the Government of Andhra Pradesh
- This project comprises of 3 sub modules each dealing with the different payments of the taxes, related to the corresponding vehicles and the generation of the Temporary Registration Number for the newly purchased vehicles
Education
Bachelor of Technology - Electronics and Telecommunications Engineering
Jawaharlal Nehru Technological University
Hyderabad05-2005
Skills
- Application Development
- Troubleshooting
- Root Cause Analysis
- Monitoring
- Hosting Applications on Azure
- Managing Websites from Hosted Virtual Machines
- Azure Cloud Computing
- Dynamics 365 Finance and Operations
- NET Framework 8x
- Microsoft SQL Server
- MVC
- C#NET
- ASPNET
- Jet brains
- Visual Studio Code Analyzer
- Azure DevOps
- Microsoft Dynamics Great Planes
Technology Solution Skills
Microsoft Visual Studio, .NET Framework 8.x, Microsoft SQL Server, IIS, MVC, C#.NET, SQL, T-SQL, DevOps, MVC 3.x, 4.x, LinQ, LinQ-to-SQL, ASP.NET, Ajax, JQuery, HTML, CSS, JavaScript, XML, XHTML, Web Services, ActiveX, Microsoft SQL Server, New Relic, Jet brains, Visual Studio Code analyzer, MS Visual Source Safe, MS Team Foundation Server, Azure DevOps, Good exposure on Dynamics Great Planes and D365 F&O, Microsoft Azure Cloud Computing
Accomplishments
- Bright Star award, 2017
- Managerial Excellence award, 2018
- Long Service of 15 years award, 2024
Education And Competencies
Jawaharlal Nehru Technological University, Bachelor of Technology (Electronics and Telecommunications Engineering), 2005, Microsoft Certified Professional: Azure Developer Associate, Dynamics 365 Fundamentals Finance and Operations Apps (ERP), Microsoft Certified Technology Specialist: SQL Server
Areas Of Expertise
Hands-on experience in .NET Application Development typically involves practical skills and knowledge gained from working with the .NET framework, tools, and libraries to build, deploy, and maintain applications., Excellent in trouble shooting the issues and root cause analysis., Hands-on experience in Monitoring application software system to ensure proper execution and performance., Deployments via TFS Build., Having knowledge in hosting applications on Azure virtual machines and managing websites from hosted virtual machines., Having knowledge in Azure cloud computing usage of TFS, GIT repository and build processes., Hands-on experience with Dynamics 365 Finance and Operations (F&O). Understanding the ERP system, learning its modules, and skills to customize, integrate, and support business processes., Daily scrum execution., Addressing client queries and issues reported by our clients., Executing the change requests or project enhancements., Estimating the new requirements., Guiding teams in right path to focus on priorities and deliverables., Excellent communication and organizational skills., Co-ordinating with different levels of Tiers (Tier 1, 2 and 3) and maintaining effective communication., Client Relationship Management keeping customer satisfaction levels high., As a Manager for Ecommerce Support, handling over 35 projects and maintaining good relationship with customers keeping customer satisfaction levels high., Hands on experience on Microsoft eConnect tool that allow applications to programmatically interact with Microsoft Dynamics GP., Exposure on Nodus Credit Card Advantage processing for Microsoft Dynamics GP., Hands on experience in implementing Authorize.Net Customer Information Manager (CIM) Application Programming Interface (API) which store sensitive customer payment information on Authorize.Net secure servers, which simplifies PCI DSS compliance as well as the payments process for returning customers and recurring transactions.
Certification
Microsoft® Certified Professional: Azure Developer Associate
Dynamics 365 Fundamentals Finance and Operations Apps (ERP)
Microsoft® Certified Technology Specialist: SQL Server
Languages
English
Full Professional
Telugu
Full Professional
Hindi
Professional Working
Timeline
Service Delivery Manager
Hitachi Solutions India Pvt. Ltd
06.2009 - Current
Senior Programmer
Spectra Force Technologies (India) Pvt Limited
10.2008 - 05.2009
Application Engineer
Ram Informatics Limited
08.2006 - 09.2008
Bachelor of Technology - Electronics and Telecommunications Engineering
Jawaharlal Nehru Technological University
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