Summary
Overview
Work History
Education
Skills
Certification
Timeline
Raghottam Kulkarni

Raghottam Kulkarni

Bengaluru

Summary

Experienced and dedicated Lead Analyst with 9+ years of expertise in order management, processing, fulfillment, and vendor contract verification within the telecom domain, across SaaS, PaaS, and IaaS sectors. Currently employed at HCLTech, with a proven track record in managing end-to-end order cycles, processing payments, validating purchase orders, and handling invoicing. Skilled in customer-facing interactions, service delivery, preparing management reports, deal management, and accounts receivable. Committed to contributing to organizational success and personal growth in a dynamic, excellence-driven environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Analyst

HCLTeach
11.2024 - Current


  • Project: Verizon (HCLTech)
  • Validate pre-orders and collaborate with the MACD team (Move, Add, Change, Disconnect) to gather additional information.
  • Verify technical and site details, ensuring site readiness and aligning delivery requirements.
  • Maintain daily and weekly communication with customers to provide updates and resolve inquiries.
  • Review order status and ensure the completeness of all documentation.
  • Obtain and validate Customer Service Records (CSR) for porting requests.
  • Manage order fallout, track rejections, and escalate issues to appropriate teams.
  • Oversee test, install scheduling, and ensure readiness for activation.
  • Handle escalated orders, high-value clients, and update pricing for change orders.
  • Resolve provisioning and network build issues, coordinating CPE delivery and managed services activation.

Order Management Analyst

Colt Technology Services
04.2019 - 11.2024


  • Validate customer orders for bandwidth, IP, SD-WAN, and other services.
  • Collaborate with Sales Engineers, Customer Service, and Service Delivery teams across the EU and India.
  • Manage group mailboxes, ensuring 1-hour response time and quick resolution.
  • Assign orders, maintain Turnaround Time (TAT) compliance, and perform quality checks.
  • Conduct Root Cause Analysis (RCA) to drive process improvements.
  • Serve as the key contact for internal order-related inquiries.
  • Analyze order data to optimize processes and reduce rejections.
  • Support new product/system rollouts and participate in User Acceptance Testing (UAT).
  • Awards & Recognition:
  • Inspire Award (2x) – Recognized for outstanding performance and dedication.
  • Value Advocate Award (2x) – Honored for commitment to company values and customer satisfaction.

Order Management Analyst

Oracle India Private Limited
03.2017 - 04.2019


  • Managed cloud order processing (SaaS, PaaS, IaaS) and ensured timely assignment and execution
  • Prepared and reviewed IQ reports, analyzing input and output quality issues
  • Performed quality checks and handled sales queries over the phone
  • Acted as a Super User and SME, overseeing daily QC checks (Pre-QC, POEU QC, WA QC, Million-dollar QC)
  • Collaborated with Sales, Deal Management, AR, Revenue Recognition, and Legal teams to validate purchase orders and facilitate payments
  • Led AAE (Average Annual Expenditure) TAT improvements, enhancing order turnaround time
  • Contributed to projects like the Decision Tree to streamline decision-making
  • Participated in SME DPO (Daily Production Operations) calls to drive process improvements
  • Appreciation for Standardization - Recognized for developing a standardized process checklist for Cloud LOB
  • YAR Award (2x) - Recognized for exceptional performance and consistent delivery of high-quality work

Associate, Accounts Receivable

Accenture India Pvt. Ltd
10.2015 - 03.2017


  • Processed PO and Non-PO invoices, prioritizing and validating requests
  • Applied deductions based on contract terms and verified invoice accuracy
  • Used macros to prepare deduction breakdowns and ensure mathematical correctness
  • Split payments across categories and verified against client/customer agreements
  • Generated and discussed reports in weekly meetings to track payment status
  • Managed client and vendor payments, resolving related queries
  • Spot Award - Acknowledged for outstanding contributions and team collaboration

Education

Bachelor of Commerce (B.Com) -

Gulbarga university kalaburagi, kalaburagi
01.2015

Skills

    Skills & Competencies

  • Order Management & Processing
  • Expertise in managing SaaS, PaaS, and IaaS orders
  • Invoice validation, accounts receivable, and purchase order validation
  • Data Analysis & Reporting
  • Data accuracy checks, root cause analysis (RCA), and exception analysis
  • Performance tracking and management reporting
  • Tools & Software
  • Oracle OM R12, CPQ, CPQ Jet, Siebel, Salesforce, Xtract, Citrix VDI
  • SPM & KRA Tools, G Suite (Google Sheets, Docs, Slides, Drive), Advanced MS Excel (Macros, Pivot Tables, Formulas), MS Office Suite
  • Process & Workflow Optimization
  • Process validation, workflow streamlining, and UAT participation
  • Continuous process optimization for efficiency and accuracy
  • Collaboration & Communication
  • Cross-functional team coordination and client/vendor/third-party liaison
  • Strong communication, active listening, and support for sales/service teams
  • Core Competencies
  • Problem-solving, adaptability, proactive learning, multitasking, attention to detail, teamwork

Certification

  • Salesforce: App Building and Administration - Edureka
  • Lean Six Sigma Foundations - LinkedIn Learning
  • Six Sigma Green Belt - LinkedIn Learning

Timeline

Lead Analyst - HCLTeach
11.2024 - Current
Order Management Analyst - Colt Technology Services
04.2019 - 11.2024
Order Management Analyst - Oracle India Private Limited
03.2017 - 04.2019
Associate, Accounts Receivable - Accenture India Pvt. Ltd
10.2015 - 03.2017
Gulbarga university kalaburagi - Bachelor of Commerce (B.Com),

Similar Profiles

CREATE PROFILE
Raghottam Kulkarni