Rafaelle Viana
Sales & Healthcare Professional
Dublin
Summary
Organized and customer-focused professional with significant experience in administrative roles and public-facing positions. Adept at managing front desk operations, handling sensitive information, and ensuring seamless communication between teams and clients. Known for multitasking, problem-solving, and delivering exceptional customer service. Fluent in Portuguese and English, with a foundational knowledge of Spanish and French.
Developed strong communication and teamwork skills in healthcare environment, seeking to transition into new field. Proven ability to manage patient care and support needs, ensuring safe and comfortable environment. Looking to apply these skills in dynamic setting that values empathy and collaboration.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Assistant (Part-Time)
Inditex
05.2024 - 12.2024
- Demonstrated exceptional time management balancing part-time work with academic pursuits
- Assisted customers and managed inventory, contributing to sales objectives
- Built strong customer relationships through effective communication and service
Healthcare Assistant
North Dublin Home Care
01.2023 - 05.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Receptionist & Product Marketing Administrator
PublikeOnline
10.2019 - 12.2020
- Managed front desk operations, customer inquiries, and scheduling
- Coordinated product launches and marketing campaigns, ensuring timely delivery
- Fostered customer engagement through efficient communication channels, including WhatsApp
Legal Intern (Registration Judicial Department)
Justiça Federal do Rio de Janeiro
10.2017 - 10.2019
- Streamlined legal registration processes and improved efficiency in the E-proc system
- Provided excellent client service, addressing internal and external inquiries promptly
- Facilitated seamless communication and coordination between stakeholders
Legal Intern (Civil Court Department)
Tribunal de Justiça do Rio de Janeiro
11.2015 - 10.2017
- Delivered front-line support for court operations, including public services and documentation
- Ensured accurate case management, reporting, and certification of legal proceedings
- Strengthened team collaboration and organizational workflows
Education
Master of Arts - Dispute Resolution
Independent College
Dublin, Ireland 04.2024 - 01.2025
Bachelor's - Law
University Cândido Mendes
01.2015 - 01.2019
Skills
- ERP and CRM systems
- Digital Platform
- Multitasking
- Verbal and Written Communication
- Microsoft Office Suite
- Time Management
- Adaptability
- Complex Problem-solving
- Visual merchandising
- Relationship building
Personal Information
Nationality: Brazilian
Certification
QQI Level 5 Healthcare Support
Timeline
Sales Assistant (Part-Time)
Inditex
05.2024 - 12.2024
Master of Arts - Dispute Resolution
Independent College
04.2024 - 01.2025
QQI Level 5 Healthcare Support
11-2023
Healthcare Assistant
North Dublin Home Care
01.2023 - 05.2024
Receptionist & Product Marketing Administrator
PublikeOnline
10.2019 - 12.2020
Legal Intern (Registration Judicial Department)
Justiça Federal do Rio de Janeiro
10.2017 - 10.2019
Legal Intern (Civil Court Department)
Tribunal de Justiça do Rio de Janeiro
11.2015 - 10.2017
Bachelor's - Law
University Cândido Mendes
01.2015 - 01.2019
Similar Profiles
NICOLETA GABRIELA VASILESCUNICOLETA GABRIELA VASILESCU
International Product Manager at INDITEXInternational Product Manager at INDITEX
Iago Pazos VillanuevaIago Pazos Villanueva
Retail Sales Worker at InditexRetail Sales Worker at Inditex
Gabriela ChamorroGabriela Chamorro
Sales Executive at InditexSales Executive at Inditex