Rafaela Lacerda Brito Jardim
Dublin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Dunne Stores
Dublin
04.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Helping Partner
Ireland
11.2019 - 03.2022
- Following company procedures
- Working within established guidelines
- Operating procedures providing high-standard service to clients
Customer Service Representative
Roly's Bistro
Ireland
11.2019 - 03.2020
- Improved customer services
- Responsible for ordering,
- Making coffee
- Serving meals
- Organizing tables
- Helping other staff members out when short staffed or during busy periods
Tax Supervisor
RF Atacado Ltda
Brazil
10.2015 - 06.2017
- Developed management reports, TAX calculation and preparation of declarations required SPED Fiscal
- Led the management team
- Executed system parameterization for tax compliance (Fiscal Softwear)
- Checked goods registration, goods receipt and issue
- Participated of internal audits
Senior Accounting Assistant
Bomfir Contabilidade e Auditoria Ltda
Brazil
12.2013 - 03.2015
- Responsible for preparation and submission of monthly management accounts and presentation of them
- Executed General Ledger Accomplished Credit Card Reconciliation Bank Reconciliation and Debtor Reconciliation
- Prepared the Accruals & Prepayments
- Participated in External Auditing
- Made Depreciation
- Reviewed of Balance Sheet Reconciliation
- Led P&L Analysis. Accounting Assistant
- Executed General Ledger
- Accomplished Creditor Reconciliation and Bank Reconciliation
- Prepared the Accruals & Prepayments
- Supported the Accountant with Various Accounting Duties
Finance Intern
Banco Do Brazil S/A
Brazil
10.2011 - 09.2013
- Customer services, helping to assist the customers in all aspects of the banking world
- Scanning documents
- Administrative skills
- File organization and day to day running of the desk
Administrative Financial Assistant
Akkari & Costa Consultoria em Planejamento Ltda
Brazil
11.2007 - 01.2011
- Collaborated with Accounting Payable and Receivable
- Responsible for Billing
- Performed the Bank Reconciliation
- Ordering and maintaining office supplies
- Booking travel, flights and accommodation for colleagues
- Prepared monthly financial reports, including income statements and balance sheets.
- Compiled data for budget preparation and monitored expenses to ensure compliance with approved budgets.
- Assisted in the development and implementation of accounting policies and procedures.
Skills
- Paperwork Processing
- Call Management
- Complaint resolution
- Information Security
- Account updating
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Product Knowledge
- Account Management
- Microsoft Outlook
- Sales expertise
- Stock management
- Process Optimization
- Team Development
- Conflict Resolution
- Customer Service
- Client Relations
- Coordination
- High-energy attitude
Affiliations
- I have a passion for fitness for a long time. i love to keep fit and healthy and to help incourage those around me to upbeat and try help them stay active and healthy.
Accomplishments
i decided to channel that passion and become a trainer i have successfully completed EQF Level 3 Fitness Instruction course. EQF Level 3 Group Instruction course and EQF 4 Personal trainer course.
Timeline
Customer Service Representative
Dunne Stores
04.2022 - Current
Customer Service Representative
Helping Partner
11.2019 - 03.2022
Customer Service Representative
Roly's Bistro
11.2019 - 03.2020
Tax Supervisor
RF Atacado Ltda
10.2015 - 06.2017
Senior Accounting Assistant
Bomfir Contabilidade e Auditoria Ltda
12.2013 - 03.2015
Finance Intern
Banco Do Brazil S/A
10.2011 - 09.2013
Administrative Financial Assistant
Akkari & Costa Consultoria em Planejamento Ltda
11.2007 - 01.2011
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