Raea Valentin

Liaising with Field Service Technicians on a regular basis.

CSS (Central Support System) monitoring.
Generating reports from the CSS and send at scheduled times.
Receiving call-outs and accurate recording of same.
Allocation of the call-out to a field service technician.
Closing the call-out.
Answering the helpdesk phone.

Building positive relationships with staff and customers by providing outstanding services.

Receive and process warehouse stock products, assist customers, scanning goods and ensuring pricing is accurate, collecting payments whether in cash or credit.

Computer installation and configuration, primary technical support for peripheral IT equipment (scanners, printers, mobile phones, tablets).

Troubleshoot software and hardware malfunctions, replacement of defective components.

Customer support for Internet settings on various devices (tablet, phone, router, hotspot, modem), IT troubleshooting (use of various applications, sites, devices) providing information and solutions about Internet subscriptions, subscription activation, contract extensions , internet options.

Reset passwords, reset security questions, submit AOL offers.

Computer maintenance, install Windows operating system, web profile editing, network configuration.