RADWANE CHARIM

✔ Guide and support business customers in selecting products and solutions tailored to their needs.
✔ Develop and maintain strong relationships with key accounts to drive sales and customer loyalty.
✔ Identify growth opportunities within the marketplace and contribute to sales targets.
✔ Ensure a seamless customer experience by addressing inquiries, resolving issues, and providing expert advice.
✔ Collaborate with internal teams (marketing, operations, logistics) to enhance product visibility and optimize sales strategies.
✔ Train and mentor new hires, providing guidance and support to accelerate their onboarding and performance.
✔ Analyze market trends, customer behavior, and competitive insights to recommend strategic improvements.

• Exécution rapide et efficace des tâches assignées.
• Réalisation des tâches confiées en suivant les procédures et les instructions données.
• Maintien de l'ordre et de la propreté dans l'espace de travail.
• Gestion du temps de manière efficace afin d'accomplir toutes les tâches dans les délais impartis.
• Gestion des situations d'urgence avec calme et sang-froid.
• Adaptation rapide à différents interlocuteurs et différentes situations.
• Organisation du travail en priorisant les tâches dans le but de répondre aux attentes et de respecter les délais.
• Collaboration en équipe en communiquant, en partageant les idées et en mutualisant les efforts.

• Management of incoming calls for the after sales service of the company approximately 120 calls per day
• Take care of phone requests from users in French and English; and resolution incidents
• Fast processing of customer complaints; offering a solution validated by the company and ensuring customer satisfaction to avoid disputes
• Informing interlocutors on the digital use of our products and assist with troubleshooting if necessary
• Coaching Employees who can not achieve the Monthly target

• Make calls for the individuals for the collection of donations to the profile of charitable association in France
• DSF Association Douleurs sans limites
• UNADEV Union National des Aveugles

• Creation of new tv shows Concepts
• Guarantee the editorial line
• Leads editorial conferences and choose the topics to be covered
• Review of all products before broadcast
• Present different program's
• Update social networks
• External relationship with different authorities

• Analyze the prospects needs and propose the best suited solution
• Support; argue the offer in front of the client
• Development of commercial proposals and sales strategy
• Ensure the proper management of the communication and marketing system between head office in London and our branch in Dubai
• Participate in trade fairs and conferences

• Selling tourism package for lifetime Burj Khalifa project

• Check the HSE regulations of the specifications and the specific HSE needs of the project
• Define and/or implement the HSE policy by associating indicators and control processes
• Set up the HSE management system, write procedures if necessary and monitor its performance
• Assist internal and external teams in the deployment of HSE objectives and in the monitoring of actions
• Advise the Project Manager on the HSE issues of the project in accordance with the client's requirements and HSE standards of the company
• Organize inspections on site and at subcontractors to ensure compliance with HSE rules
• Ensure the implementation of training, awareness and medical monitoring programs
• Set up continuous improvement systems, investigate accidents and propose improvements
• Evaluate the occupational risks (single document) and organize the deployment of actors in the event of evacuation and rescue

• Build an annual communication plan that sets both the objectives, targets, messages and speeches to be delivered but also the actions to be implemented
• Ensure the promotion of the company, its products, and services