• Independently approved PRCI cycle for 25 Cards marketing, acquisitions and servicing experiences by completing risk and control mapping, issue analysis. Served as primary Bank ORM contact with PwC and first line partners.
• Monitored the risk and control environment for Cards on a monthly cadence by assessing control volume and type, key risk indicators, emerging risks, internal and external losses, and strategic initiatives to ensure that risk exposures are kept at acceptable levels.
• Completed effective challenge in RCSA cycle for Cards, Omnichannel, and Money Movement by reviewing inherent risks and evaluating control strength to calculate the residual risk rating for various member-facing experiences.
• Planned and performed audits in the areas of Fraud Operations, HR Shared Services and Data Governance, Mortgage Retail Originations
• Led client meetings to walk through processes, identify key controls, and create process maps (in Visio) to demonstrate understanding of risks and controls for each process.
• Executed design effectiveness and operational effectiveness testing to evaluate the accuracy and completeness of controls.
• Identified, drafted, and reported issues observed during the audit to key stakeholders, and verify effectiveness of corrective action plans to address them in a timely manner.
Partnering with first line and second line to develop a sound risk and control framework and working efficiently to serve our stakeholders. I am focused on using a data driven approach to decision making to identify issues and inefficiencies that present unique challenges, affording me the opportunity to impart influence on the organization.