Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Personal Information
Affiliations
Languages
Certification
References
Timeline
Generic
Rachel Somers

Rachel Somers

Stamullen

Summary

Outgoing and positive professional with extensive experience in customer service and communication. Proven ability to build rapport with diverse individuals across all age groups and cultural backgrounds. Background in retail has fostered a strong sales acumen and a commitment to exploring new opportunities. Reliable and conscientious team player, adept at multitasking under pressure.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Cabin Crew Manager

TUI Travel
Dublin
04.2023 - Current
  • Supervised cabin crew to uphold safety and service standards during flights.
  • Led cabin crew team to maximise onboard sales revenue through effective strategies.
  • Managed operations during boarding and disembarking to ensure efficiency.
  • Communicated with ground staff to address and resolve operational issues promptly.
  • Conducted safety briefings and emergency demonstrations for passengers before takeoff.
  • Trained new cabin crew on service protocols and operational procedures.
  • Assisted with inventory management of in-flight supplies and equipment.
  • Resolved passenger inquiries and complaints efficiently throughout flights.

Cabin Crew

TUI Airways
Dublin
04.2016 - 03.2023
  • Conducted thorough pre-flight checks and briefings to ensure passenger safety.
  • Assisted passengers with special needs, prioritising comfort and accessibility during travel.
  • Delivered safety demonstrations to communicate emergency procedures and equipment usage.
  • Responded promptly to passenger inquiries, resolving issues to enhance the travel experience.
  • Performed cabin checks throughout flights to maintain comfort and safety standards.
  • Participated in regular training sessions to remain informed on safety protocols.
  • Provided first aid assistance as needed to support passenger well-being.
  • Maintained professionalism while addressing customer complaints and service requests.

Leader

Unislim
Meath/Dublin
06.2010 - 12.2011
  • Providing the highest level of friendly & professional customer service to all members
  • Managing the financial aspects of running a class
  • Implementing promotional and marketing activities
  • Communicating and presenting to members
  • Being a role model for leading a fit and healthy lifestyle
  • Regular use of Social Media Tools
  • Organise mail outs and promotions - flyers, posters, brochures

Cabin Manager

Aer Lingus
07.2007 - 11.2009
  • Ensuring the highest levels of performance of their entire crew on a given day - particularly in the areas of Safety, Customer Service, Punctuality and Sales
  • Ensuring that all aspects of safety and security are managed on board Aer Lingus flights in line with regulatory and Company standards and to reflect Company procedures
  • Successfully managing a team of cabin crew on board the aircraft to consistently deliver an excellent standard of performance
  • Providing accurate and timely feedback to cabin crew members with regard to operational issues such as safety, punctuality, crew performance and in-flight service
  • Motivating and leading the cabin crew team in maximising sales revenue onboard and ensuring that sales trends, patterns and issues are communicated to the wider Flight Services Management Team
  • Liaising with the Flight Services Management Team with regard to all operational issues

Cabin Crew Training Instructor

Aer Lingus
04.2005 - 11.2009
  • Conducting New Entrant Initial, Recurrent, Differences and Conversion, SCCM promotion courses for cabin crew.
  • Compiling Cabin Crew Training Manuals
  • Carrying out both practical and classroom sessions which included the following areas: Aviation Security & Dangerous Goods, Fire & Smoke, SEP, First Aid, Customer/Cabin & Sales Training
  • Responsible for the instructional design of training courses, including their delivery, development, regulatory compliance, standards, remedial, devices and training material and delivering feedback on the effectiveness of the course material to the Cabin Crew Training Manager
  • Conducting training and check flights as required and aircraft visits for cabin crew
  • Keeping up-to-date with current operational practices and maintaining excellent customer service skills at all times
  • Accurately completing all required documentation in accordance with the Cabin Crew Training Manual
  • Maintaining accurate records of all trainees
  • Supporting & promoting a culture of safety and security within the Cabin Crew Training Department

Senior Cabin Crew

Aer Lingus
08.1996 - 06.2007
  • Presenting a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight
  • Carrying out pre-flight duties, including checking the safety equipment and security checks
  • Welcoming passengers on board and directing them to their seats
  • Informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
  • Making announcements on behalf of the pilot and answering questions during the flight
  • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
  • Administering first aid where necessary
  • Ensuring passengers disembark safely at the end of a flight
  • Completing paperwork, including writing a flight report

Education

FAS Computer course -

Baldoyle TSU
Dublin
01.2012

ITEC Fitness Instructor -

Litton Lane Studios
Dublin
01.1992

Certificate in Personnel Management -

Rathmines College
Dublin
01.1991

Certificate in Travel and Tourism -

DIT Cathal Brugha St
Dublin
01.1989

Leaving Certificate -

St John of Gods
Artane
01.1988

Skills

  • Communication skills
  • Multi-tasking ability
  • Relationship management
  • Leadership and mentoring
  • Judgment and decision-making
  • Conflict resolution
  • Oral presentation skills
  • Results orientation
  • Safety awareness
  • Point of sale systems
  • Entrepreneurial mindset
  • Persuasive communication
  • Organisational skills
  • Quick learner
  • Client relations management
  • Customer service excellence
  • Problem solving
  • Time management
  • Team supervision

Accomplishments

  • Received numerous thank you letters from passengers regarding professionalism.
  • Appeared in Aer Lingus TV advertisement.
  • First Aid certification.

Hobbies and Interests

  • Enthusiastic marathon runner who has also competed internationally in Gymnastics.
  • Completed two Hell & Back endurance races.
  • Miss Ireland finalist representing Aer Lingus.

References

Available on request.

Personal Information

  • Date of Birth: 01/17/70
  • Nationality: Irish
  • Driving License: Yes
  • Marital Status: Married

Affiliations

  • Marathon Runner
  • Represented Ireland in Gymnastics
  • Active volunteer in 'The Dust Project' in Sri Lanka Responsible for school facilities for orphans and war veterans

Languages

English
First Language
Irish
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1

Certification

  • Travel and tourism diploma
  • Train-the-trainer certification from Aer Lingus
  • ITEC Personal Trainer diploma

References

References available upon request.

Timeline

Cabin Crew Manager

TUI Travel
04.2023 - Current

Cabin Crew

TUI Airways
04.2016 - 03.2023

Leader

Unislim
06.2010 - 12.2011

Cabin Manager

Aer Lingus
07.2007 - 11.2009

Cabin Crew Training Instructor

Aer Lingus
04.2005 - 11.2009

Senior Cabin Crew

Aer Lingus
08.1996 - 06.2007

FAS Computer course -

Baldoyle TSU

ITEC Fitness Instructor -

Litton Lane Studios

Certificate in Personnel Management -

Rathmines College

Certificate in Travel and Tourism -

DIT Cathal Brugha St

Leaving Certificate -

St John of Gods

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Rachel Somers